SOURCE: Toshiba America Information Systems Inc., Telecommunication Systems Division

Toshiba America Information Systems Inc., Telecommunication Systems Division

May 18, 2010 11:00 ET

Columbia Southern University Saves More Than $110,000 the First Year With Toshiba VoIP System

IRVINE, CA--(Marketwire - May 18, 2010) -  Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- Strata® CIX™1200 VoIP business telephone system brings reliability, IP call center, and, for Columbia Southern University, $110,000 in cost savings. Based in Orange Beach, Ala., Columbia Southern University (CSU) is one of the nation's first completely online universities and is dedicated to meeting the demand for alternatives to the traditional university experience.

Pam Dickinson, technical support supervisor at CSU, said, "We needed a system that would improve customer service, increase the ease of system management, and give the employees the latest communication tools including Unified Messaging. The system must also be able keep up with the university's fast growth and help us save costs."

Curtis Cantrell, CEO of Southeastern Telephone, an Authorized Toshiba Dealer based in Birmingham, Ala., recommended Toshiba's Strata CIX IP business communication system. Dickinson was already sold on Toshiba as the university had used Toshiba telecom systems since 2004. This installation was a migration from its older Toshiba DK424i system.

Installed by Southeastern Telephone, CSU has a Toshiba VoIP business telephone system that includes a Strata CIX1200 IP business telephone system with 400 ports, two remote fiber cabinets, and 275 Toshiba IP telephones and 150 digital telephones. It also has Toshiba's Strata Media Application Server (MAS) virtualized to run the Network eManager® on-site/remote management tool, Strata ACD IP contact center solution with more than 200 agents using the Strata Call Manager application in 13 ACD groups, TASKE contact center reporting solution, and Toshiba Unified Messaging.

Using Toshiba's Network eManager remote administration tool, Dickinson can now manage the entire telephone system from her desk or remotely from her laptop. She can make adds, moves, and changes as the university adds employees and can also troubleshoot issues more effectively since she has more control over the system. She can also change or customize outgoing greetings and greeting schedules quickly and easily. Using Network eManager has eliminated $850 in monthly service fees.

CSU's IP Contact Center receives more than 20,000 incoming calls every week, and its agents place more than 10,000 outgoing calls weekly. Contact Center calls are processed by 200 agents in 19 ACD groups. With the Strata Call Manager application, agents are able to click-to-dial and utilize Chat and Presence features to communicate with supervisors or other agents. CSU uses Microsoft® Exchange and Outlook®.

Using TASKE Contact solution from TASKE of Ottawa, Canada, an Authorized Toshiba Provider, CSU's Contact Center supervisors have a full suite of reporting capabilities, including more than 150 different reports on call statistics, agent performance, queues and much more. 

With Toshiba Unified Messaging, university personnel can receive all their communications in a single mailbox, including emails, voice messages and faxes. Using Unified Messaging, the university is able to increase efficiency, improve privacy and reduce costs by eliminating fax machines. 

Bottom Line: $110,000 Savings the First Year; $10,000 Savings Annually Thereafter

Toshiba's Strata CIX1200 IP business telephone system has helped CSU meet its goals of improving user experience, moving the Contact Center to IP phones, allowing the university to manage its own system, and reducing communication costs.

CSU's cost savings include:

  • $100,000 savings by migrating from an older Toshiba Strata DK424i system, which allowed them to reuse existing station and telephone cards as well as digital telephones;
  • $10,000 annual savings by performing routine maintenance themselves, eliminating service calls;
  • First-year total savings of more than $110,000; and
  • Ongoing annual savings of $10,000 per year.

"Thanks to Toshiba and Southeastern Telephone, we were able to save more than $110,000 the first year, plus we will save at least $10,000 annually ongoing. Even more important to us are the huge improvements in system administration, customer service, user experience, and ability to grow our system," Dickinson said.

About Columbia Southern University

One of the nation's first completely online universities, Columbia Southern University (CSU) was developed to meet the demand for alternatives to the traditional university experience. Its degree programs are offered completely online, giving students the flexibility to fit their educational pursuits around career and family commitments.

At CSU, associate, bachelor, master, doctoral, and certificate programs are available in a variety of fields including fire science, criminal justice, business management and administration, information technology, human resource management and occupational safety and health. CSU is headquartered in Orange Beach, Alabama.

About Toshiba America Information Systems Inc. (TAIS)

Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry-leading portable computers; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and telephony equipment and associated applications.

TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. Toshiba Corporation is a world leader and innovator in high technology, a diversified manufacturer and marketer of advanced electronic and electrical products. These products span from information & communications systems; digital consumer products; electronic devices and components; as well as power systems including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 730 companies, with 199,000 employees worldwide and annual sales surpassing US $67 billion (FY 2008). For more information on Toshiba's leading innovations, visit the company's Web site at

© 2010 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.

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