SOURCE: Comm100 Network Corporation

Comm100 Network Corporation

January 13, 2010 09:00 ET

Comm100 Launches Free Hosted Knowledge Base Software for Businesses

Free and Easy-to-Use Knowledge Base Solution Brings Customer Support to a New Level for Businesses

VANCOUVER, BC--(Marketwire - January 13, 2010) - Most customer inquiries have been asked and answered before. Businesses can address those questions while saving valuable resources with Comm100 Knowledge Base, the powerful free software just launched by Comm100 Network Corporation, the provider of open source and free hosted customer support software.

Comm100 Knowledge Base is delivered as a SaaS application and hosted by Comm100. Comm100 takes care of all the software, server side hardware, network and backup. Businesses can also have their own brand identity, including their own domain name and branding image.

"Eighty percent of customers are asking twenty percent of the questions, why not provide answers to those commonly asked questions in an easy to access, totally free knowledge base? Comm100 Knowledge Base improves customer service efficiency by streamlining the support resolution process," said Amy Gu, VP of Comm100.

By offering all the answers to commonly asked questions, businesses can improve customer support quality and efficiency, and reduce in-bound customer support requests. Businesses can also use the knowledge base to train new team members and to share documentation and procedures internally.

Comm100 Knowledge Base allows businesses to easily set up a fully customized knowledge base on their website. There is no software to download or install. Just register, customize, copy and paste the code to a website.

Great usability and rich feature set are offered with Comm100 Knowledge Base. Categories and articles can be sorted by products, areas, etc; attachments can be added to an article; most popular and recently viewed articles are recorded; visitors can leave feedback and comments and many other features.

What's more, Comm100 Knowledge Base is fully integrated with other Comm100 applications, including Comm100 Live Chat, Comm100 Forum, and Comm100 Newsletter. With one site account, businesses have them all.

For more information, please visit:

About Comm100

Comm100 provides open source and free hosted customer support software for small and medium businesses. Comm100 focuses on developing and managing fully integrated customer support and communication solutions to enable businesses to communicate with their customers effectively through multiple integrated communication channels, including live chat, forum, knowledge base, email case management and ticket system. Comm100 is a Microsoft Gold Certified Partner. Visit us online at:

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