SOURCE: Comm100 Network Corporation

Comm100 Network Corporation

August 05, 2009 14:18 ET

Comm100 Releases Comm100 Live Chat: A Free Hosted Customer Support Solution

New Open Source Business Provides Free Hosted Online Chat Software to Increase Instantaneous Communication for Businesses

VANCOUVER, BC--(Marketwire - August 5, 2009) - Comm100 Network Corporation, the provider of open source and free hosted customer support software, today announced the launch of its first free hosted online chat solution, Comm100 Live Chat. Comm100 infrastructure provides 24 by 7 access to industry leading technology and infrastructure from Bell, HP, Cisco and Microsoft to deliver maximum security, redundancy and performance capability, with a skilled Comm100 team to manage it all.

Comm100 Live Chat is designed to help customer support and sales representatives chat with website visitors in real time so that customers receive responses to their questions instantly. It is the first application in a series of integrated online customer support solutions, followed by a forum, newsletter, knowledge base, email case management and ticketing system.

"We fully understand that customer support is a key factor in achieving business success. It can either make or break a business," said Amy Gu, the VP of Comm100 Network Corporation. "We provide enterprises with free hosted, open source and fully integrated online communication solutions to help them improve their customer support standards. As our first product, Comm100 Live Chat represents our vision and commitment."

With easy set-up and zero management, Comm100 Live Chat incorporates access to offline messages and navigation history giving businesses a 360 degree view of website visitors. Comm100 Live Chat gives sales teams critical information to decide which visitors to send chat invitations to. Sales teams have the opportunity to close more sales and increase order size using information about how many times a visitor has been to the site, when the visitor came to the site and which page was visited. Customer support teams can get customers' questions answered instantly, bringing service to a new level and resulting in better customer satisfaction and loyalty.

With Comm100 Live Chat, businesses can enjoy the quality and service of a commercial product without any expense and immediately benefit from high data reliability, security and rich feature set.

As a hosted web-based solution, Comm100 Live Chat is fully managed by Comm100 Network Corporation. The professional staff in Comm100 handles all the server side hardware, software, network and backup for customers. To use Comm100 Live Chat, apply for an account, get automatically generated code and paste it into company web pages and live chat is ready for use.

Comm100 Live Chat is provided as a free hosted application with unlimited operator numbers and unlimited features. More information about Comm100 Live Chat can be found at http://www.comm100.com/livechat/.

About Comm100 Network Corporation

Comm100 Network Corporation provides open source and free hosted customer support software for small and medium businesses. Comm100 Network Corporation focuses on developing and managing fully integrated customer support and communication solutions to enable businesses to communicate with their customers more effectively through multiple integrated communication channels, including live chat, forum, knowledge base, email case management and ticket. All Comm100 products are delivered as FREE SaaS/Hosted applications and fully managed by Comm100. A part of the applications are also available open source. Comm100 is a Microsoft Certified Partner. Visit us online at http://www.comm100.com.

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