SOURCE: Comm100 Network Corporation

Comm100 Network Corporation

February 10, 2010 09:00 ET

Comm100 Takes Customer Service to the Next Level With the Release of Comm100 Live Chat 3.0

The Free Hosted Chat Software Offers Improved Features and Performance Allowing for a Better Customer Support Solution

VANCOUVER, BC--(Marketwire - February 10, 2010) - Having the right tools to meet customer needs with speed and efficiency is crucial to business success. That's why Comm100, the provider of open source and free hosted customer service software, has just launched Comm100 Live Chat 3.0, the fast-growing online customer support solution with improved features.

Comm100 Live Chat is designed to help businesses address customer needs in real time through online chat. The 3.0 version involves several improvements including a rewritten visitor monitor module based on Flash, support for a broader range of operating systems and browsers, improved voice chat function and panel interface, and some bug fixes.

"The changes we've implemented will greatly improve usability and functionality allowing businesses to meet customer needs immediately. Comm100 Live Chat 3.0 provides an overall outstanding business-customer experience," said Amy Gu, VP of Comm100.

The ability to have a 360 degree view of website visitors and to address customer needs immediately through live chat gives businesses an advantage in developing customer trust and loyalty. With Comm100 Live Chat, customers benefit by getting their questions answered instantly; businesses benefit by gaining loyal customers and the potential for increased sales.

To enhance brand identity, Comm100 Live Chat is fully customizable. Businesses can customize chat buttons and windows with a logo to fit their branding image. It's also easy to get started. Just register for an account, grab the generated code and paste it into the web pages. Comm100 Live Chat is fully hosted and managed by Comm100, who handles all the server side hardware, software, network and back up.

Comm100 Live Chat is one of a series of integrated online customer support solutions offered by Comm100 including Newsletter, Knowledge Base, Forum, Email Case Management, Ticket System, etc.

For more information about Comm100 Live Chat, please visit:

About Comm100

Comm100 provides open source and free hosted customer service and communication software for small and medium businesses. Comm100 focuses on developing and managing fully integrated customer support solutions to enable businesses to communicate with their customers more effectively through multiple communication channels, including live chat, forum, newsletter, knowledge base, email case management and ticket system. Comm100 is a Microsoft Gold Certified Partner. Visit us online at:

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