SOURCE: Comm100 Network Corporation

Comm100 Network Corporation

June 16, 2010 11:00 ET

Comm100 Unveils Free Email Ticket System to Bring Ease & Efficiency to Customer Service

Comm100 Email Ticket Allows Businesses to Manage Support Requests From Multiple Communication Channels Effectively

VANCOUVER, BC--(Marketwire - June 16, 2010) - Email is the core communication method for businesses and being able to manage, track and reference email is critical to effective customer service. Based on years of experience in customer service software and the feedback from more than 25,000 businesses, Comm100 released Comm100 Email Ticket, the enterprise-grade email response, tracking and management software.

Comm100 Email Ticket allows businesses to manage customer emails and messages effectively. With Comm100 Email Ticket, businesses can manage all the support requests and responses in one place while providing customers with responsive and high-quality support.

"Comm100 knows that it's vital for businesses to provide the best customer service possible. That's why we launched Comm100 Email Ticket to help businesses easily handle customer queries from multiple channels and quickly follow up by email," said Amy Gu, VP of Comm100.

Comm100 Email Ticket offers a host of customer service features. Multi-source information capture gives businesses the ability to integrate inquiries created via email, live chat, offline message, web form and phone call into an easy-to-use multi-user web interface; email tracking means each case gets its own unique ticket number for follow-up and history tracking; status and assignee management ensures that every ticket is handled properly and no customers will get frustrated for delay in response or no response at all; smart auto follow-up allows businesses to set up emails to be automatically sent to contacts.

Moreover, Comm100 Email Ticket supports both POP3 and Microsoft Exchange email servers with high security. With Exchange server selected, all incoming and outgoing emails through Comm100 Email Ticket will be stored both in the Exchange server and in the Email Ticket server.

Comm100 Email Ticket is delivered as a free SaaS application and hosted by Comm100. Businesses only need a web browser to use all the features of Comm100 Email Ticket. For more information, please visit: http://www.comm100.com/emailticket/

About Comm100
Comm100 provides open source and free hosted customer service and communication software for businesses. Comm100 products include Live Chat, Forum, Newsletter, Knowledge Base, Email Ticket, Issue Tracking, Survey, etc. As business grows fast, Comm100 has built a large customer base around the globe. More than 25,000 businesses have registered with Comm100 in 9 months. For more information, please visit: http://www.comm100.com

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