SOURCE: Company Nurse

Company Nurse

April 04, 2012 11:00 ET

Company Nurse Executives Discuss IT Best Practices That Support Timely, Seamless Injury Reports in Workers' Compensation

State-of-the-Art Technology Enables Speed, Reliability and Transparency Unsurpassed in the Injury Triage Market

SCOTTSDALE, AZ--(Marketwire - Apr 4, 2012) - In an effort to support timely reporting of injuries in workers' compensation, Company Nurse, the premier nurse line for workplace injuries, has utilized and continues to refine its IT best practices. Advanced technology has helped the Company Nurse hotline to ensure the thorough collection of injury information and the seamless transfer of this information to clients and their service providers, including medical providers, third-party administrators (TPAs), insurance companies, and brokers.

Michael Wood, director of business process development at Company Nurse, leads and continually hones the company's process and data management initiatives. Wood commented on the need to expedite data transfer to clients: "Company Nurse has embarked on a comprehensive, long-term IT strategy, which utilizes technology to quickly and seamlessly deliver injury reports and related data to clients. This plan includes the integration of today's latest web-based capabilities and state-of-the-art infrastructure to deliver data at a level of speed, reliability, and transparency that is unsurpassed in the workers' comp injury triage market."

Currently, when clients call Company Nurse, hotline representatives and triage nurses collect comprehensive injury information. Company Nurse's IT platform immediately distributes injury reports to clients, so they can get a jump on managing claims toward optimal costs and outcomes. Company Nurse also provides clients with a variety of data feed formats, a "first report of injury" (FROI) service to meet state mandates, and summary reports based on client requirements.

John Malone, IT director at Company Nurse, commented: "From a technology perspective, we strive to provide a high level of flexibility to meet any organization's data or report needs. We continually invest in technology to strengthen our underlying infrastructure and ensure dependable data and report distribution. Our platform also includes data backups, redundancy, and business continuity plans to ensure ongoing service without interruption. Our IT initiatives help to ensure an outstanding level of customer service, support, and satisfaction."

Many competitors assess high fees for customizations, charging thousands for one or two unique fields. Company Nurse takes a different approach. With a flexible platform, it can easily add or modify fields. Data feeds then provide clients with a complete set of collected information, so they can pull data into various systems for analysis, benchmarking, and forecasting.

Paul Binsfeld, CEO of Company Nurse, said: "Our IT platform gives our 24-hour nurse hotline a competitive advantage and the sophisticated capabilities to continue to grow and expand our operations. We believe technological innovations help us to continually enhance operational efficiencies, enable prompt response times to incoming calls, and ensure industry-leading levels of service."

About Company Nurse
The Company Nurse Injury Hotline enables organizations to make the "Right Call" for workplace injuries. As an independent facility, Company Nurse trains its triage nurses to be compassionate and objective when assessing employee injuries and medical needs. Our injury-triage process is founded on three important elements for workers' compensation success: 1) Right Time - we respond on the Day of Injury, the earliest point at which to influence costs, outcomes, and employee satisfaction; 2) Right Care - our nurses refer employees to an appropriate level of care, whether first aid, clinic or ER; 3) Right Results - clients reap optimal savings and a return on investment, while employees benefit from a prompt, appropriate response to their workplace injuries. For more information, go to or call (888) 817-9282.

Contact Information

  • Media Contact:
    Tammy Delatorre