SOURCE: Compass Clinical Consulting

Compass Clinical Consulting

November 30, 2010 10:54 ET

Compass Clinical Consulting Publishes Hospital Benchmarking Guide

Using Benchmarks: The Good, The Bad, and The Ugly

CINCINNATI, OH--(Marketwire - November 30, 2010) -  "Using Benchmarks: The Good, The Bad, and The Ugly," a new guide from Compass Clinical Consulting authored by Shawna O'Neill, RN, MHA; Eric Dam, MHA and Compass Clinical President Cary Gutbezahl, MD, reveals the positives and negatives of hospital benchmarking.

THE BENCHMARKING PROBLEM -- ONE-DIMENSIONAL MEASUREMENT

Measurement is the cornerstone of assessing the performance of a hospital department. But, the problem is that benchmarks are one-dimensional, while real work is not. Designing productivity processes using benchmarks can cause problems if not done correctly.

BUILDING A CULTURE OF PRODUCTIVITY

"Using Benchmarks: The Good, The Bad, and The Ugly" shows how hospital leaders and managers can employ benchmarks to build a culture of productivity and provides strategies to:

  • Help struggling managers meet their productivity targets while gaining buy-in from staff members
  • Optimize workforce productivity using realistic benchmarks as guidelines, not mandates
  • Ensure that leaders, managers, and employees "speak the same language" by establishing common definitions of key terms
  • Create appropriate staffing levels to meet department workloads

ADD VALUE AT EVERY STEP

In hospital productivity design, every step within every process change should add value to the patients and the financial stability of the hospital. Whether you choose to approach productivity department by department or house-wide, the strategies in "Using Benchmarks: The Good, The Bad, and The Ugly" will guide your productivity transformation process.

To learn more download "Using Benchmarks: The Good, The Bad, and The Ugly."

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About Compass Clinical Consulting
Compass Clinical Consulting helps hospitals reduce the cost of providing safe, quality patient care. Founded in 1979 and based in Cincinnati, OH, Compass has helped hundreds of hospitals and health systems prepare for accreditation, optimize labor cost management, manage clinical resources, and improve patient throughput and physician relations.

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