SOURCE: CompuCredit


February 13, 2009 16:27 ET

CompuCredit Earns Honors for Customer Service Training, Places in Top 25 Within Training Magazine's "Top 125"

ATLANTA, GA--(Marketwire - February 13, 2009) - CompuCredit Corporation (NASDAQ: CCRT) today announced that it has earned recognition as a "Top 125" company from Training magazine based on the quality and effectiveness of the company's customer service training. The results were announced during the magazine's annual awards gala in Atlanta, Georgia on February 9, 2009.

The annual competition evaluates a variety of data on organizational learning programs and ranks organizations that excel at human capital development. Company rankings are based on many factors such as financial commitment, training programs offered, metrics measured, and methods of evaluation.

CompuCredit placed 24th in the overall rankings and was recognized in particular for its New Hire Training program for Customer Service Representatives (CSR) at domestic and offshore locations. This four-week program includes orientation, policy and procedures training, and soft skills development. Learning is reinforced with activities such as mock calls, case studies, and side-by-side coaching.

"We are delighted to be recognized as a leader in training and development," said John DeMonica, Senior Vice-President, Director of Operations. "Our training personnel design and deliver the highest level of customer-service training for our employees, who in turn provide excellent service to CompuCredit's customers." DeMonica noted that the results of internal customer satisfaction surveys routinely support the quality of the company's training, and further validate CompuCredit's continuing commitment to its customers.

CompuCredit provides several levels of training/coaching for employees who interact with its customers. As new hires, each employee attends a four-week course to learn customer-focused service techniques, systems/applications, policies/procedures and all product information. On an ongoing basis, each employee is monitored and coached on a weekly to monthly basis; focusing on his/her quality score, customer interaction and call handling feedback. Bi-weekly, CSRs receive a "Weekly Update" consisting of new product information, system enhancements, policy/procedure changes and areas of opportunity. The training is followed by a quiz to ensure understanding of the information. Self-paced training is also available on CompuCredit's corporate intranet, which includes multiple job aids and training materials.

About CompuCredit Corporation

CompuCredit Corporation is a specialty finance company and marketer of branded credit cards and related financial services. CompuCredit provides these services to consumers who are underserved by traditional financial institutions. Through corporate and affinity contributions focused on the underserved and un-banked communities, CompuCredit also uses its financial resources and volunteer efforts to address the numerous challenges affecting its customers. For more information about CompuCredit, visit

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