SOURCE: Westcon Group, Inc.

August 18, 2008 04:00 ET

Comstor Introduces Cisco Smart Care Service in Europe, Helping Resellers Drive Next Generation Service Opportunities to SMBs

Collaborative Service Offering Enables Resellers to Service Networks More Holistically While Uncovering New Selling Opportunities

CIRENCESTER, UK--(Marketwire - August 18, 2008) - Westcon Group, Inc., the leading specialty distributor in networking, convergence, security and mobility, today announced it will offer Cisco Smart Care Service to the European reseller market. With Cisco Smart Care Service, resellers can deliver a proactive, personalized network management service and build long term, strategic relationships with their end-user customers.

Comstor has recently provided Cisco Select Certification training to resellers all across Europe and is now rolling out Cisco Smart Care Service to a targeted group of certified, SMB-focused resellers. Comstor, in conjunction with Cisco, has several in-person and online training opportunities planned across Europe to coincide with the program rollout.

Jon Pritchard, VP Comstor Europe, commented, "With Cisco Smart Care Service, we are able to provide Cisco-certified resellers with a complete network service under a single contract. Cisco Smart Care Service employs advanced discovery tools that help resellers identify components in a network infrastructure that may be out of date or need replacing. This can lead to significant value added sales opportunities and ultimately contribute to the development of long-standing customer relationships."

"Cisco Smart Care Service combines the complementary strengths of Cisco and its channel partners to proactively verify that a customer's network is highly secure, reliable and functioning optimally. These 'smart service' capabilities represent the future of the services industry and a win-win for our customers and partners," said Debbie Hick, director, Cisco Commercial Services, European Markets. "With its diverse community of European partners and its proven ability to enable partner service delivery, Comstor is a natural fit for Cisco Smart Care Service."

"Cisco Smart Care Service helps my customer see the big picture," commented Dr. Barsch, Managing Director of Globits GmbH, a Berlin-based reseller. "Cisco Smart Care Service not only helps us identify the imminent network infrastructure needs of our customers, but it also helps us create a roadmap for them -- which in turn leads to more predictable revenue for us."

Cisco Smart Care Service is designed to help small and medium-sized businesses (SMBs) and midmarket customers simplify network maintenance through regular, proactive network assessments, remote software repairs and technical support. This collaborative service is delivered exclusively through Cisco Certified Partners via a single maintenance customer service contract.

For more information about Cisco Smart Care Service, please visit Cisco's site at or visit Comstor's OneNetwork solution site.

About Westcon Group

Westcon Group, Inc. is the leading specialty distributor in networking, security, mobility and convergence for leading technology vendors, including Cisco, Nortel, Avaya and Polycom. Through its Westcon and Comstor business practices, Westcon Group sells products and services to resellers, systems integrators and service providers. Westcon Group has particular expertise in the convergence of voice, data and video applications and technologies, including voice-over Internet protocol, or VoIP, security for networking and communications systems, remote access, Internet and e-business, virtual private networks, videoconferencing and wireless connectivity. For more information, visit

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