SOURCE: Con Edison Co. of NY, Inc.

September 17, 2010 07:22 ET

Con Edison Crews Continue Restoring Customers Hit by Violent Storm

NEW YORK, NY--(Marketwire - September 17, 2010) - Con Edison crews continue to work around the clock to repair downed power lines and restore electric service to customers affected by the powerful storm that pounded Queens and other areas last night. Additional crews have been brought in from the Bronx, Westchester and Orange and Rockland Utilities, to assist in the restoration process.

Last night's tornado-force winds and heavy rain drove trees into power lines and knocked out electricity. 

Approximately 37,000 customers were affected by the storm in the Con Edison service area, with Flushing, Rego Park, Maspeth and Jamaica being among the hardest hit. As of 7 a.m. today, crews had restored power to about 13,150 customers. Currently, 25,609 are without power. Con Edison will provide estimated restoration times as soon as damage assessment by crews can be completed, as well as the inspection of roadways that need to be cleared.

Con Edison has additional customer service representatives, electrical and construction crews, along with tree-clearing crews working around the clock to respond to customers and power outages.

Customers are urged to call Con Edison immediately to report any outages at 1-800-75-CONED (1-800-752-6633). Customers can also report power interruptions or service problems as well as view service restoration information online at and on their cell phones and PDAs. When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

In the event of severe outages, primary distribution feeders are restored first, with the highest priority given to lines that supply the most customers out of service. Next, the crews restore secondary facilities, such as transformers and secondary cables, again with highest priority given to lines supplying the most customers out of service. Individual services, lines serving a single home, will be restored as crews become available.

Con Edison offers the following safety tips:

  • If you see downed electrical wires, do not go near them. Treat all downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water. Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you're in it, stay inside the vehicle and wait for emergency personnel.
  • If your power goes out, turn off all lights and appliances to prevent overloaded circuits when power is restored. Leave at least one light switch in the on position to alert you when power has been restored.
  • Check to make sure your flashlights and any battery-operated radios or televisions are in working order. Use candles and oil lamps with care. Also, make sure you have a supply of extra batteries. Weather updates and news on restorations of electrical service can be heard on most local radio and television stations.
  • Avoid opening your freezer to see if food is still frozen. Every time you open the door, room-temperature air enters and speeds the thawing process. Most fully loaded freezers will keep food frozen for approximately 36 to 48 hours; half-full freezers will keep food frozen for approximately 24 hours.

The company is maintaining close contact with the New York City Office of Emergency Management and the Westchester County Department of Emergency Services to coordinate storm response as necessary.

Contact Information

    Media Relations
    (212) 460-4111