SOURCE: AppDynamics


November 12, 2014 08:00 ET

Concur Selects AppDynamics for End-to-End Desktop and Mobile App Performance Management

Unmatched Application Visibility, Faster Issue Resolution, and Enhanced Collaboration Cited as Top Three Decision Factors

SAN FRANCISCO, CA--(Marketwired - Nov 12, 2014) - AppDynamics, the application intelligence leader for software-defined businesses, today announced that Concur Technologies, Inc., has selected AppDynamics to provide end-to-end performance management with the AppDynamics Application Intelligence Platform, including application performance management, and desktop web and mobile real-user monitoring.

Concur is the world's leading provider of spend management solutions and services, offering corporate travel booking, expense management, and invoice management services. The cloud-based company service processes some 350,000 expense reports and 120,000 travel bookings per day, with a total of $50 billion passing through the service every year -- roughly equivalent to 10 percent of the world's total annual T&E spend.

Superior visibility across the entire application infrastructure -- including web and mobile -- faster mean time to resolution, and facilitation of cross-team collaboration were the primary drivers for Concur's choice of AppDynamics. The breadth of the AppDynamics offering, encompassing the complete application environment from mobile or desktop user back to the backend services, was also a significant decision factor.

"Transparency of data is a critical component for delivering the best solutions that our customers have come to rely on," said Kevin Evans, vice president of Infrastructure Services at Concur. "AppDynamics is a natural addition to our ecosystem adding increased solution speed and stronger visibility and collaboration opportunities amongst teams. Enhancing our process will continue to enable us to better support our customers."

AppDynamics' automatic discovery process -- mapping every application component, including backend databases, third-party web services, and message queues -- as well as dynamic baselining of performance sets the stage for Concur to proactively resolve issues before they impact the customer base. When an issue does arise, granular code-level visibility dramatically accelerates resolution, reducing MTTR from hours or days to minutes or seconds.

In the spirit of DevOps, both the operations and development teams at Concur, as well as QA, are leveraging the AppDynamics platform. For both teams to be able to look at the applications through the same lens, and for both teams to understand what happens from release to release and from development to production, is proving to be a boon for efficiency and collaborative problem-solving.

"Our teams are getting a lot of information that I don't think I've seen from any other APM tool, or anything close, in my career," said Keka Ichinose, supervisor, hosting operations and services management for Concur. "It's been eye-opening, and not just from an ops perspective. It connects development and operations in a way that just makes it easy to ensure that our apps are performing as they should and our users are happily able to do what they need to do."

Increasingly, those users are accessing Concur via mobile devices, as would be expected for a travel-focused service. AppDynamics Mobile Real-User Monitoring is providing Concur with real-time mobile performance data, as well as behavioral insight into the mobile end-user's experience.

"Concur's business runs on software, and its application environment is complex," observes Jyoti Bansal, AppDynamics founder and CEO. "That makes a perfect fit for AppDynamics. From mobile users to desktop users to third-parties, Concur can now see what is happening all across its applications, and be sure to deliver the kind of performance and experience that will help the business continue to grow. We're extremely pleased to be on the team to help ensure Concur will remain the premier T&E solution."

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At AppDynamics, our Application Intelligence Platform helps today's software-defined businesses proactively monitor, manage and optimize the most complex software environments, all in real time, and all in production. With cloud, on-premise, and hybrid deployment flexibility, AppDynamics works and partners with many of the world's most innovative companies. Customers include Citrix, Edmunds, Expedia, Fox News, HBO, John Deere, OpenTable,, Sephora, StubHub, and Union Pacific Railroad. For more information, visit

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