SOURCE: Condor Airlines

Condor Airlines

December 16, 2015 11:16 ET

Condor Awarded Gold Seal as "Service Champion 2015"

Leisure Airline Also Distinguished for Its Customer Loyalty and Sustainability

FRANKFURT, GERMANY--(Marketwired - Dec 16, 2015) - In the consumer survey conducted for "Germany's largest service ranking," Condor impressed its customers with its outstanding service. Condor is thus one of the few companies that made it to the gold category, and the airline is named "Service Champion 2015." The survey was conducted by Service Value GmbH on behalf of the German Die Welt newspaper.

Service Value GmbH, an independent company, conducted an online survey of 500 to 1,000 current or former Condor customers. The respondents are asked whether they have been a Condor customer during the past three years and if the airline provided them with excellent service. The results were converted into a "Service Experience Score" (SES). With a total of 68.8 SES, Condor received a gold award, and improved its score by 2.2 points.

"At Condor, the customer always comes first. We believe that subtle details such as congratulating a passenger on his birthday or a cockpit announcement when spectacular sights are to be seen outside make a difference in how our customers experience their flight. We are very pleased that our passengers appreciate and give positive feedback on the customer care and support Condor provides. Because nothing is more important than making sure our customers are safe, comfortable and happy when they fly to their holiday destination. Particularly the increase in the score as compared to last year both delights us and motivates us to maintain this upward trend," said Ralf Teckentrup, Chairman of the Condor Executive Board, commenting on the results of the survey.

Condor wins gold sustainability award again

Condor also received the gold award for the "Mit gutem Gewissen" ("With a clear conscience") sustainability award. In the study on sustainability, which was conducted for the second time by DEUTSCHLAND TEST and Service Value, consumers were surveyed with regard to social, environmental and economic responsibility. Condor has long been involved in good causes as part of its own ConTribute initiative. For example, during a major fundraising campaign, the leisure airline teamed up with popular children's book author Janosch to support the aid organisation "BILD hilft e.V. - Ein Herz für Kinder" ("BILD Helps - A Heart for Children"). During the campaign, Condor set apart a portion of the proceeds from ticket sales and the proceeds from numerous special campaigns to donate a total of 100,000 Euros to the organisation. To draw attention to the campaign, a Boeing 767 with a special paint job specially designed by Janosch, featuring the author's famous "Tigerente"("tiger duck") and other colourful characters, flew along all of Condor's routes until the end of October 2015.

Distinguished as having a "very high level of customer trust"

And Condor can also be pleased about another nod of appreciation by its customers: In the "Customer Trust Ranking 2015" by German business journal Wirtschaftswoche, which was conducted together with the Service Value market research institute and Goethe University Frankfurt, Condor was distinguished as having a "very high level of customer trust." The ranking is based on a scientific study of customer trust in more than 900 companies in Germany.

Condor Flugdienst GmbH has been flying its passengers to the world's most beautiful holiday destinations since 1956. On an annual basis, more than 7 million passengers fly with Condor to around 75 destinations in Europe, Asia, Africa and America. Since 2013, the German airline Condor is part of the Thomas Cook Group Airlines to which the Thomas Cook Airlines UK, Thomas Cook Airlines Belgium and Thomas Cook Airlines Scandinavia also belong. The fleet of the airlines in the Thomas Cook Group comprises 91 modern and environmentally friendly aircraft, of which 42 aircraft are in the Condor fleet: 9 Airbus A320s, 7 Airbus A321, 13 Boeing 757-300s and 13 Boeing 767-300s. The aircraft are maintained by the airline's own technical operations. Condor is enjoying great popularity among German people and can refer to itself as "Brand of the Year 2015." This is the finding of a ranking carried out by the market research institute YouGov on behalf of the German business newspaper Handelsblatt, based on 700,000 online surveys. In the "Mobility" category, Condor achieved very good survey results. The annual "Brand of the Year 2015" distinction awards prizes to the strongest brands from various industries from a consumer viewpoint.

Contact Information

  • Condor Flugdienst GmbH
    Johannes Winter
    Leiter Kommunikation
    Tel.: +49 (0) 6107 939-7804
    Fax: +49 (0) 6107 939-7147
    Email: Email Contact