SOURCE: ConsumerAffairs

ConsumerAffairs

July 22, 2016 17:18 ET

ConsumerAffairs Among Winners of 2016 Customer Service Excellence Recognition Program

TULSA, OK--(Marketwired - July 22, 2016) - ConsumerAffairs is among several top brands being honored in Frost & Sullivan's 2016 Customer Service Excellence (CSE) Recognition Program. With wins in both the Web Customer Experience and Customer Engagement Analytics categories, ConsumerAffairs stands out as an emerging leader using data-driven decisions to improve customer experience across the board.

"We're honored to be sharing this recognition alongside brands like T-Mobile, David Yurman, Simple, and our fellow Society of Consumer Affairs Professionals (SOCAP) member Dollar Shave Club," said ConsumerAffairs COO Eric Jenkins. "We look forward to attending the awards ceremony at Customer Contact West and meeting other customer experience focused industry leaders."

About ConsumerAffairs

ConsumerAffairs is a platform for purchase advice delivered through user reviews, consumer news, and expert resources. Their ConsumerAffairs for Brands partnership and accreditation program enables brands to connect with consumers seeking trustworthy brands to purchase from. Adhering to the ConsumerAffairs Business Code of Conduct, brands participating in the paid accreditation program are given access to a dedicated Client Success Specialist providing ongoing support and guidance on best practices for customer engagement to build a trusted brand reputation while generating high-conversion customer leads. An enterprise software-as-a-service offering, the Brands Application, provides easy-to-use resources to engage in the organic search customer service channel.

Founded in 1998 by veteran consumer journalist James Hood and purchased in 2010 by CEO Zac Carman, ConsumerAffairs.com sees over 6 million unique monthly visitors using the platform to make smart purchase decisions and share their stories with other consumers. Over 700 brands use the Brands Application's free and paid plans, and over 250 of those brands are ConsumerAffairs accredited. A constant focus on improving customer experience for both brands and consumers engaging across the platform is the key to ConsumerAffairs' growing reputation as a leading provider of both outstanding customer service and customer engagement solutions for other brands.

For more information about ConsumerAffairs and ConsumerAffairs for Brands, please visit www.consumeraffairs.com or contact Marketing Manager Danica Jones directly at djones@consumeraffairs.com.

About The Customer Service Excellence Recognition Program

The Customer Service Excellence Recognition Program, made possible through the coordination of the Frost & Sullivan Customer Engagement Digital Transformation practice, Frost & Sullivan Research Insights practice and the Frost & Sullivan Customer Contact Executive MindXchange, honors companies and individual leaders that are shaping the future of Customer Service. Honored recipients have demonstrated achievement in one or more of five categories: Omni-channel Customer Experience, Mobile Customer Care, Web Customer Experience, Social Media Customer Engagement and Customer Engagement Analytics. There are several honorees in each category, from which one Highest Achiever in each category is identified.

All honorees will be celebrated and the top-scoring project in each category will be announced at the Customer Contact West: A Frost & Sullivan Executive MindXchange event, taking place October 23-26, 2016 at the JW Marriott Starr Pass in Tucson, Arizona.

For more information about the Customer Service Excellence Recognition Program, please go to www.frost.com/recognition.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. http://www.frost.com

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