SOURCE: Scene Genesis

Scene Genesis

April 27, 2009 11:00 ET

Consumers in Los Angeles County Are the First in California to Go Online for Easier, More-Reliable Vehicle Repairs

Scene Genesis' Innovation Lets Customers Choose Shop and Manage Repairs Online

PITTSFORD, NY--(Marketwire - April 27, 2009) - If you live in Los Angeles County and are in need of repair to your vehicle, helps vehicle owners pick a shop with confidence. By utilizing web-based technology, consumers can go online and review their repair estimate and photos, then they can look at profiles of local shops who have been notified of their need for repair. Shop managers view the estimate and submit proposals for the business based on turnaround time and service. Then, the vehicle owner logs into the site to review the shops' proposals and information about their training and warranty policies, and check ratings from other SceneExchange customers who've used the shop.

"SceneExchange gives consumers a great deal of information and ratings right at their fingertips," said Chrisa Hickey, Scene Genesis' Director of Product Management. "If you don't have a repair shop in mind, this is like having a friend in the business who can give you the real scoop on various shops."

Owners of both personal and commercial vehicles can use the service. It is active in nine states, with more slated to open each quarter during 2009. Consumer feedback has been very positive.

"The SceneExchange program offered me a no hassle experience," says Cassandra McCray in Greenwood, Florida. "I was very pleased with the tech support as well."

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Based in Pittsford, near Rochester, N.Y., Scene Genesis is a technology company serving the insurance and auto-collision-repair industries since 1998.

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