SOURCE: Enghouse Interactive

Enghouse Interactive

July 12, 2016 10:37 ET

Contact Center Agent Training and Callback Best Practices: Online Training in "15-Minutes or Less" With Enghouse Interactive

July Educational Sessions Teach Options for Automated Agent Training With Enghouse Interactive Communications Center, and Address Use Cases for "Callback" Functionality

PHOENIX, AZ--(Marketwired - Jul 12, 2016) - Contact center solutions provider and leading global advocate for optimal customer journeys, Enghouse Interactive, today announced 15-minute training sessions, "Automated Coaching of Your Agents: Putting TouchPoint and Snapshot to Good Use," and "Using Callback Effectively: When to offer it, when to avoid it, how it affects your reporting," scheduled for July 12 and July 26, 2016, respectively.

15 Minutes or Less is a bi-weekly series in which Enghouse Interactive Education Manager, Jason Galeener, examines tactics to improve contact center performance. Each session tackles a new topic and shares best practices, providing attendees with highly sought-after answers to important questions, and insight on strategies that effectively combat issues that hinder contact center operations -- in 15 minutes or less.

WHAT: "Automated Coaching of Your Agents: Putting TouchPoint and Snapshot to Good Use"

WHEN: Tuesday, July 12, 2016, 2 PM - 2:15 PM EDT

Register today to join Enghouse Interactive on Tuesday, July 12, for insight on Automated Coaching of Your Agents: Putting TouchPoint and Snapshot to Good Use. Time is of the essence for contact centers, and finding extra minutes to guide or coach your agents in their call handling skills is often an exercise in futility. Enghouse Interactive Communications Center software has built-in functionality that empowers users to automate this process and combat time loss.

This webinar will teach how to use TouchPoint and Snapshot to coach your agents towards better schedule adherence, more appropriate talk/handle times, and better sales/customer service.

WHAT: "Using Callback Effectively: When to offer it, when to avoid it, and how it affects your reporting"

WHEN: Tuesday, July 26, 2016, 2 PM - 2:15 PM EDT

Register now! Callback is a fantastic tool that can, among other things: improve customer service, increase sales, flatten call volume peaks and valleys, and provide higher bonuses. If administrated poorly, Callback can also lead to angry customers, longer hold times, more abandons, and potentially smaller bonuses.

Don't miss this opportunity to learn best and worst practices of using Callback.

About Enghouse Interactive
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company's international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at www.enghouseinteractive.com.

Contact Information