SOURCE: CallCopy, Inc.

July 10, 2006 17:36 ET

Contact Center Knowledge Network Hosts Roundtable Event

COLUMBUS, OH -- (MARKET WIRE) -- July 10, 2006 --Find out how your contact center can reach its highest potential at the Contact Center Knowledge Network's free roundtable event Friday, August 18. Discuss the latest innovations in new hire training, quality monitoring, and speech technologies with industry leaders.

Hosted by CallCopy, Inc., the event is being sponsored by Astute Solutions, FutureCom Technologies, Inc., and Columbus Business First.

"In the past, central Ohio has shown great success with contact center organizations. Chapter meetings were held frequently, and they were well attended. We are excited to bring a new opportunity for peer networking to the area," said Rick Daley, Vice President of CallCopy, Inc. "I have always found great value in the roundtable format where participants can choose from numerous topics, and will have greater opportunity to glean best practices and new ideas through a moderated discussion than listening to a single presentation," he added.

The event will begin at 8:00 am on Friday, August 18 at 1275 Kinnear Road, Columbus, OH in the Business Technology Center main auditorium. Breakfast and networking will be followed by three twenty-minute roundtable sessions beginning at 8:30 am. The event will conclude with door-prizes, including a $100 gift certificate and a $30 City BBQ gift certificate. All attendees will receive a free copy of Business First, and attendees will receive a $20 discount on a subscription to Business First. Notes will be provided to all attendees as a White Paper following the event. All references to participant names, titles, and companies will be withheld from the White Paper.

Registration for this free event is available online at or by email to


CallCopy provides Quality Management / Contact Recording Solutions to the contact center industry. CallCopy is able to fulfill a wide range of recording needs in a single server solution, including random recording with digital screen capture and 100% recording for liability and compliance. CallCopy's intuitive design is easy to maintain and easy to use, accelerating a ROI by enabling users to achieve higher levels of proficiency in less time. In addition to its QM / Recording software, CallCopy develops Interactive Voice Response (IVR) applications, ranging from auto-attendants used in looking up order information to a robust Customer Satisfaction Survey System. CallCopy is headquartered in Columbus, OH. For additional information about CallCopy, visit or call (888) 922-5526.


Through its consumer interaction and case management solutions, Astute enables consumer-focused companies to differentiate through service excellence. Its award-winning ePowerCenter™ product family is the number one user-endorsed solution for optimizing operations through immediate, actionable feedback to better address the consumer need for more personalized experiences. The RealDialog™ Knowledge Base supports consumers via self-service and call center agents by understanding intent through a meaningful, two-way interaction. Engineered to solve day-to-day consumer interaction challenges, while meeting the complex technical requirements of the enterprise, ePowerCenter™ and RealDialog™ integrate best-of-breed consumer contact center software with advanced telephony offerings. The choice of leading Global 1000 companies, Astute's customers include McDonald's, British Airways, Levi Strauss & Co., L'Oreal USA, Scott's, GlaxoSmithKline, Neutrogena, Abbott Labs, Dunkin' Brands, and Sara Lee Branded Apparel. For further details, visit or call (877) 769-3750.


FutureCom Technologies helps companies improve the efficiency of doing business over the phone. Whether delivering information, providing customer service, or taking orders, FutureCom improves the profitability of call center operations. FutureCom also offers its own unique software-based speech technology-integrated IVR platform called CommUnify. The CommUnify platform's multi-channel, client/server architecture reduces dependencies on expensive, specialized telephony hardware and allows all channels to process all technologies, including Multilingual Speech Recognition, Text-to-Speech, Telecommunications Devices for the Deaf, Fax/Email/Web interfaces, and traditional DTMF (touchtone) on a single platform. The result is unparalleled processing efficiency and the flexibility to design and deploy telephone-based self-service applications that continually adapt to changing business demands at a lower cost. For further details, visit or call Jeanne Gokcen at (614) 478-1978.

Contact Information

    Rick Daley
    888-922-5526 Ext. 5999
    email: Email Contact