SOURCE: Contact Centers of America

Contact Centers of America

January 27, 2011 10:30 ET

Contact Centers of America and St. Petersburg College Partner to Bring Critical Job Experience to Students

ORLANDO, FL--(Marketwire - January 27, 2011) - Contact Centers of America (CCA) and St. Petersburg College today announced a partnership to expand and enhance students' curriculum by offering real world work experience in the students' field of study.

CCA provides students opportunities at their state-of-the-art call center in Clearwater, Florida, providing work preference in the student's primary field of study or interest when available -- be it hospitality, medical, technology, marketing, etc. In addition, CCA is providing its student employees with job placement services upon graduation, giving them a significant advantage in a challenging job market.

St. Petersburg College (SPC) provides CCA and its clients a resource base of more than 63,000 students annually. For the students, the benefits are many:

  • Work schedule that can fit within their college class schedule (two-to-three hour shifts of work available)
  • The ability to gain invaluable hands-on experience
  • Developing their resume before graduation with real world experience
  • Job placement post graduation, where the student can continue to work at CCA or CCA can place the individual in a client's business
  • Fun, professional work environment

"First and foremost, St. Petersburg College is focused on student success and providing a quality education," said Dr. Tonjua Williams, vice president of academic and student affairs for St. Petersburg College. "In addition to quality learning opportunities, SPC continues to provide students with leadership and other lifelong experiences to enhance their success. Our partnership with CCA enables us to offer our students invaluable work experience, professional training and economic resources that augment what they learn in the classroom." 

"Our College Workforce Program is one of the company's hallmarks and a key market differentiator that resonates with our client base," said Joe Jacoboni, Contact Center of America's CEO. "St. Petersburg College is a critical source of bright, talented, educated and driven resources that make excellent additions to the CCA team. We look forward to working with this esteemed college to provide career opportunities to their diverse student community."

About St. Petersburg College
From the beginning, St. Petersburg College has been a leader. It was Florida's first two-year college (founded in 1927) as well as the state's first community college to offer four-year degrees (2002). Today, SPC is one of 14 state colleges, which serve as models for incorporating bachelor's degree programs into traditional two-year institutions.

The college has nine learning sites throughout Pinellas County, serving more than 63,000 credit and non-credit students annually. It consistently ranks among the nation's top 10 community colleges for degrees awarded.

About Contact Centers of America
Contact Centers of America, LLC (CCA) is a market leader in socially and economically innovative customer contact solutions, founded by industry pioneer, Joe Jacoboni. Through a broad range of customer touch points, including phone, email, chat and social media, CCA works with organizations to deliver customer satisfaction, loyalty and retention.

Through an unmatched combination of experience and technology, CCA overlays a significant experiential advantage on top of a company's product/service offering by nurturing a customer or prospect through a positive contact experience -- whether it is for support, customer service or a new sale.

CCA delivers customer satisfaction to companies and their customers through a consultative approach leveraging state-of-the-art technologies and facilities. CCA employs a unique strategic workforce management model, which uses abundant "natural human resources" available in the United States -- students, special needs individuals, retirees, and veterans, to bring jobs back to America. For more information visit, call 1 877 999-6222 or email

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