SOURCE: Contact Solutions

Contact Solutions

January 12, 2010 10:00 ET

Contact Solutions Announces Record 40% Growth in 2009

Company Is On Track for Strong 2010

RESTON, VA--(Marketwire - January 12, 2010) - Contact Solutions, a leading provider of on-demand contact automation solutions including IVR, email/text messaging and web transactions for business and government, announces today its record 2009 achievements:

--  33 new deals
--  doubled bookings revenue as compared to 2008
--  increased minutes by more than 50%
--  launched more than 60 new applications
--  40+% revenue growth
--  More than 1,000 deployments to the production platform

"Contact Solutions is positioned for another record year in 2010," said company CFO Aaron Thompson. "Our forecasted 30-40% revenue growth is enhanced by several anticipated economic trends." This includes:

-- Enterprises will continue to seek Continuous Improvement programs that enable them to find new savings from existing applications, and distinguish their customer service offerings as they prepare for consumers to return to previous buying patterns.

-- With limited capital expenditures, enterprises will seek on-demand and cloud computing options that extend their Return on Investment and reduce their long-term total-cost-of-ownership.

-- The US Government will enhance self-service options to meet cost-effectively the growing needs of public assistance programs such as unemployment compensation and nutrition assistance.

"As the economy continues to recover, government and business continue to seek out new ways to provide outstanding customer service while maintaining costs," said Contact Solutions CEO Paul Logan. "We found in 2009 that in difficult times, quality always prevails. Our Continuous Improvement Practice insures that contact automation levels constantly improve even as customers receive the best possible automated voice and web self-service."

About Contact Solutions

Contact Solutions delivers on-demand contact automation solutions including IVR, email/text messaging and web transactions, and call center analytics.

The company's core business is to ensure its clients' self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.

IVR Blog: @contactguru

Follow on Facebook

Contact Information

  • Media Contact:
    Ernie Cote
    Contact Solutions
    (703) 581-6315
    Email Contact