MINNEAPOLIS, MN--(Marketwired - Sep 13, 2016) - Calabrio, a leading provider of customer engagement and analytics software, will bring together contact center and customer engagement professionals for the sixth annual Calabrio Customer Connect in Minneapolis, October 9-12, 2016. The event caps off a year of milestones for Calabrio, including a recent announcement that it has been acquired by global investment firm KKR, and being named a Leader in both "The Forrester Wave™: Workforce Optimization Suites, Q3 2016" report and Gartner's Magic Quadrant for Customer Engagement Center Workforce Optimization.
Calabrio CEO Tom Goodmanson will kick off the conference with a discussion of how customer engagement is being reimagined across industries to grow businesses' topline revenue, as well as unveil Calabrio's next generation workforce optimization (WFO) platform. The event also features a keynote presentation from Guy Winch, a clinical psychologist, TED speaker and author of The Squeaky Wheel blog on Psychology Today.com. With more than 500 customer attendees from around the world, this year is set to be Calabrio's largest customer conference to-date.
"As organizations continue to view customer experience as a competitive differentiator, customer data has never been more valuable," said Tom Goodmanson, president and CEO at Calabrio. "Our customers are at the forefront of this shift; they listen to the voice of their customers and realize the impact of data-driven decision making in driving growth for the organization. It's an honor for us to bring together our customer community to network, learn and celebrate our shared success."
The three-day event offers attendees opportunities for in-depth learning, training and sharing contact center best practices. Across five content tracks, Calabrio experts will host sessions on Quality Management, Workforce Management, Analytics and Cloud. Roundtable discussions will give customers a chance to discuss top challenges and learn from peers and industry experts. And new this year, Calabrio will offer post-conference training for Quality Management professionals. For a full list of sessions and speakers, review the event agenda.
For more information, or to register for Calabrio Customer Connect 2016, visit: http://www.calabriocustomerconnect.com/.
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Find more at http://calabrio.com/ and follow @Calabrio on Twitter.
Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.