December 21, 2010 17:45 ET and SugarCRM Broaden Relationship With OEM Agreement

Bundled Cloud Offering Delivers a Market Changing, End-to-End CRM, Contact Center and Telephony Solution

CUPERTINO, CA and SAN MATEO, CA--(Marketwire - December 21, 2010) -, the world's leading provider of SaaS contact center and telephony solutions, today announced that the company has joined SugarCRM's growing OEM Partner program. As part of the agreement, will embed SugarCRM Professional into its cloud platform and sell the solution as a bundled offering.'s Contact Center in the Cloud is uniquely delivered as a toolbar inside the browser (or driven via any VoIP phone) and its patented "Angels" middleware provides integration, IVR workflow and automation to SugarCRM Professional, whether vanilla or customized, hosted or on-premise, within minutes. The toolbar delivery allows SugarCRM Professional to occupy the entire screen "real estate" enabling organizations to leverage one CRM desktop for all functions thereby reducing implementation and training costs whilst improving the overall customer experience. provides inbound and outbound multi-channel (voice, email, fax, SMS, web chat and voice mail) capability with the advanced functionality of million dollar systems whilst being incredibly easy to maintain and support. The cloud solution sits on top of all VoIP providers and its third party call controlling technology delivers better call quality and lower call costs for its customers.

"We are a truly unique cloud based contact center and telephony provider; our patented technologies enable us to scale orders of magnitude higher than our competitors and rapidly implement our solution. With the bundling of SugarCRM Professional, our customers are presented an unparalleled value proposition for an enterprise level end-to-end contact center, communications and CRM solution. The game has changed!" explains Simon Butler, Chairman and CEO of

Butler adds, "This bundled offering will shake the market; the price point is disruptive and our monthly and concurrent pricing plans empower customers to rapidly align their business solutions needs in line with changing operational requirements."

The product range of SugarCRM is characterized by its openness and flexibility and meets the needs of all sizes of companies. The solutions of SugarCRM adapt easily to each type of environment and competencies. SugarCRM offers numerous functionalities such as lead, contact and account management, marketing campaigns, reporting tools etc. With this intuitive, flexible and open solution, companies have a global overview of the interactions between their customers and commercial teams. 

"The combination of SugarCRM and Contivio creates one of the most cost-effective and powerful cloud-based contact center solutions available today," said Chuck Coulson, Vice President of Business Development at SugarCRM. "As part of our expansive OEM partner network, Contivio solutions bundled with Sugar functionality can help organizations connect internally and with their customer more effectively, at anytime and anywhere."

With offices in the USA and Asia-Pacific, is a global provider of advanced cloud based contact center, telephony and integration and automation solutions. Our ability to rapidly deliver comprehensive solutions stems from our versatile suite of products, a number of which are patent protected, and has positioned us as a respected leader in our fields of expertise.'s Contact Center in the Cloud (CCC) has revolutionized the concept of contact center and telephony solutions for organizations with 5 to 5000 seats. CCC is bundled with our Contivio Angels cloud middleware; a patented suite of software "robots" that learn how humans use software applications such as CRM & ERP then extend the applications integration and automation capabilities. is associated with the eOne Group which has over 17,000 companies globally using its solutions. 

For more information, call +1 (415) 216 7402 or 1 800 282 8105 toll-free in the US, email, or visit

About SugarCRM
SugarCRM makes CRM Simple. As the world's leading provider of open source customer relationship management (CRM) software, SugarCRM applications have been downloaded more than seven million times and currently serve over 600,000 end users in 80 languages. Over 6,000 customers have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by Forrester Research, CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email, or visit

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