Travaux publics et Services gouvernementaux Canada

Travaux publics et Services gouvernementaux Canada

November 10, 2005 09:00 ET


Attention: Business/Financial Editor, Media Editor, News Editor, Government/Political Affairs Editor GATINEAU, QUEBEC--(CCNMatthews - Nov. 10, 2005) - The Honorable Dominic LeBlanc, Parliamentary Secretary to the Leader of the Government in the House of Commons and Member of Parliament for Beauséjour, today announced that a competitive contract has been awarded to modernize the pension administration for the federal public service, including operations in Shediac, New Brunswick. Awarded to EDS Canada Inc, the $3,937,600 contract is for work to modernize existing processes and systems in order to ensure the sustainability of Public Works and Government Services Canada's (PWGSC) pension administration and to improve services to federal government employees and pensioners.

The announcement was made today on behalf of the Honourable Scott Brison, Minister of Public Works and Government Services.

PWGSC's office in Shediac employs 500 people and houses the Superannuation, Pension, Transition and Client Services Sector, which is primarily responsible for the administration of pension plans for federal employees and pensioners. The Government of Canada Pension Modernization Project will modernize the federal public servants' pension administration services and processes and replace systems that are more than 30 years old. This project will sustain the current level of employment at the centre in Shediac and ensure a continued Government of Canada presence in the region.

"The core function carried out by PWGSC employees in Shediac is a prime example of decentralized government operations. This contract award demonstrates our continuing commitment to a strong federal presence in regions across Canada and emphasizes the positive impact this commitment can have on the local economies," said Mr. Leblanc. "Action that will be taken during this project to enhance business processes and modernize systems in Shediac will result in greater efficiency, improve client service and deliver dividends to Canadian taxpayers."

The work will provide technical solutions to replace existing systems. The technology will include Customer Relationship Management software and imaging technology, and pave the way for the introduction of new Internet based self-service options for clients, as well as a revamped call centre.

Employees at the Shediac office will benefit from opportunities to improve their skill sets through a combination of training and practical experience with the new systems.

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For further information, media may contact:

Jean-Guy Lirette
Office of Parliamentary Secretary to the Leader of the
Government in the House of Commons
(506) 533-5700

Media Relations Unit
Public Works and Government Services Canada
(819) 956-2315

PWGSC news releases are also available on our Internet site at:


Public Works and Government Services Canada 's Office in Shediac

The Superannuation, Pension Transition and Client Services Sector in Shediac, New Brunswick, is responsible for the operations of the administration of the pension plan for federal Public Service employees. This office has been part of the region for the past three decades.
Approximately 500 federal employees respond annually to more than 500,000 service requests, handle over 888,000 pieces of mail, and maintain approximately 540,000 files for active and retired members and their survivors.
The office also provides administrative support to the underwriters responsible for several group benefit plans: the Public Service Health Care Plan (PSHCP), the Public Service Management Insurance Plan (PSMIP), the Disability Insurance Plan (DI), and the Post Retirement Life Insurance Plan (PRLIP).

Government of Canada Pension Modernization Project

The Government of Canada Pension Modernization Project (GoCPMP) is an initiative to modernize the federal public servants' pension administration services and processes and replace the more than 30 year-old systems. A Request for Proposals was issued in October 2004 for the provision of licensed Commercial-Off-The-Shelf (COTS) software, as well as related professional services to support the COTS software implementation and business transformation activities. A contract valued at $3,937,600 (including GST) has been awarded to EDS Canada Inc. to provide professional services for the Project Definition Phase of the new COTS pension system.

The final contract value could amount to approximately $100 million. This project will provide a modern pension administration infrastructure by developing and implementing improved business and IT solutions for the pension administration. The new COTS software products will include systems for core pension administration, Customer Relationship Management (CRM), Workflow, and Data Warehousing/Reporting.
The new infrastructure will provide plan members with alternative ways to communicate with pension administrators, including via the Internet and a new call centre.
For Shediac employees, the new technology will allow them to acquire new skill sets and provide them with access to accurate on-line data that allows client requests to be processed instantly.


Contact Information

  • Mario Baril
    Primary Phone: 819-956-2315