SOURCE: CTI Group (Holdings) Inc.

CTI Group (Holdings) Inc.

September 02, 2010 13:08 ET

Convergys Chooses CTI Group as Technology Partner for Advanced Enterprise Analytics Solutions

Global Leader in Relationship Management to Integrate CTI Group's A7 Analytics Technology to Enhance Enterprise Offering

LONDON--(Marketwire - September 2, 2010) -  CTI Group (Holdings) Inc. (OTCBB: CTIG), an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services, enterprise and carrier class call recording solutions and carrier class voice over internet protocol (VoIP) management applications, today announced a partnership that will see CTI Group's advanced A7 analytics technology integrated into the Convergys Smart Enterprise Solution. This collaboration will enable Convergys to offer telecommunications operators serving enterprise clients deeper and richer analytics as part of its Smart Enterprise Billing Solution.

CTI Group's A7 analytics offers a scalable, efficient and user-friendly solution that provides Communications and IT managers with a drill-down platform that is available from their desktop. A7's extensive range of analytical reports provides organizations with a greater understanding of their voice, data and video usage and spend, allowing them to better control and manage their communications costs and staff resources.

The Convergys solution, paired with CTI Group's A7 analytics, can help operators reduce enterprise client churn by providing trend analysis, call tagging and real-time reporting, as well as alerts to spikes in usage. The Convergys billing solution also offers operators serving multinational enterprise clients with end-to-end, real-time rating, billing, and reporting for the clients' fixed, mobile, and data services.

Michael Lightfoot, Director of Business Development and Strategic Alliances for CTI Group, commented: "Businesses across the globe are looking for transparency of usage across real-time billing solutions that will help them to manage and control communications costs. By integrating CTI Group's A7 solution, Convergys will be able to offer operators serving enterprise clients a richer analytical application with a tangible return on investment. It will also provide Convergys with a differentiator from its competitors when targeting new clients."

Dr Alastair Hanlon, Global Director of Telecommunications for Convergys, said: "Future growth opportunities for service providers lie with enterprise customers, particularly large multinational corporations. By providing innovative services and bundling combined with advanced analytics, operators utilizing a sophisticated and versatile BSS environment crucial to maximize revenue returns can further monetize their networks by creating differentiation in the market."

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About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group's SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.

CTI Group's products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group's website at

About Convergys
Convergys Corporation is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit

Safe Harbor Statement
This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words "could," "should," "anticipate," "expect," "may," "project," "intend," "will," "believe" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, but are not limited to: effects of current economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company's patented technology, ability to obtain settlements in connection with its patent enforcement activities and risks described in CTI Group's annual report on Form 10-K for the year ended December 31, 2009. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-K for its most year ended December 31, 2009.

Contact Information

  • Media Contact:
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    CTI Group contact details:
    CTI Group (Holdings), Incorporated
    333 North Alabama Street
    Suite 240
    Indianapolis, IN 46204-1767
    Tel: +1 (317) 262-4666
    Fax: +1 (317) 262-4849

    CTI Group EMEA
    Daisyfield Business Centre
    Appleby Street
    United Kingdom
    BB1 3BL
    Tel: +44 (0) 1254 291500
    Fax: +44 (0) 1254 291504