SAN FRANCISCO, CA--(Marketwired - Nov 15, 2016) - Coresystems, a leading provider of cloud-based field service and workforce management software for field service organizations of all types and sizes, today announced it has been positioned by Gartner, Inc. in the Niche quadrant of the 2016 "Magic Quadrant for Field Service Management"* report.
According to Gartner, "The [field service management] market is growing rapidly in response to proven business results from projects and technology developments in mobility, SaaS and machine learning. Application leaders on product selection projects should use this assessment of qualifying vendors as part of their evaluation process ... By 2020, two out of three large field service organizations will equip field technicians with a mobile application that drives profitability by creating revenue streams, efficiency and customer satisfaction."* This is the first year that Coresystems has been included in the Magic Quadrant for Field Service Management, and the full report, which evaluated 15 different software vendors, is available at no charge from the Coresystems website at
Coresystems' innovative, real-time field service software is used by companies throughout the world in a range of industries to improve their business and field service processes. Coresystems connects all aspects of the field service value chain, including the customer, the dispatch center, the field technician, and corporate management, through innovative technology and deep understanding of today's consumers' needs. Furthermore, Coresystems offers a unique crowdsourced field service management offering through its partnership with Mila, a Swisscom-owned services company that helps organizations deliver additional customer service through crowdsourcing. As further validation of Coresystems' leadership in the field service management market, earlier this year the company was named a "key innovator" in the industry by research firm MarketsandMarkets.
"We are acutely aware of the massive impact that better, faster and more efficient field service has on customer satisfaction," said Sebastian Ulbert, Chief Marketing Officer at Coresystems. "We believe our entry into the Gartner Magic Quadrant for Field Service Management is a confirmation of our commitment to helping organizations understand their customers' needs throughout the field service journey. With Coresystems' software solutions, organizations are able to increase revenue, expand into new markets and differentiate their services to gain a meaningful competitive advantage."
*Gartner "Magic Quadrant for Field Service Management" by Jim Robinson, William McNeill, Jason Wong, Michael Maoz. November 3, 2016
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Coresystems is a leading provider of cloud-based field service and workforce management software for field service organizations of all types and sizes. For the past decade, more than 190,000 users across companies throughout the world have utilized Coresystems' innovative, real-time field service management software to improve their business and field service processes. Founded in 2006, Coresystems is headquartered in Switzerland with international offices in cities including San Francisco, Miami, Berlin, Freiburg, Shanghai, São Paulo and London.