SOURCE: Corrigo

June 13, 2007 10:30 ET

Corrigo Extends Real-Time Visibility of Service Management Network by Adding Landline Voice Access

WILSONVILLE, OR--(Marketwire - June 13, 2007) - Companies using Corrigo's service management software solution now have another communication option available with the introduction of Corrigo's Voice Portal, providing easy system access via landline phones or cell phones without web access.

A phone-based response system, Voice Portal enables real-time visibility even when service personnel don't have on-line access. Technicians can now also call in to retrieve and enter work order information via voice prompts using any phone. At any point during a job, they can dial the 1-800 number, enter service information, and even include a detailed voice note for job-specific concerns or comments. These notes are electronically archived and accessible on demand by managers and service coordinators.

All information entered via the Voice Portal is instantly viewable in the Corrigo system in real-time, allowing all others -- service coordinators, corporate and field managers -- to easily track and manage the workflow of technicians. This functionality offers an efficient and easy method of updating service information in the field while also minimizing administration and paperwork in the office.

In addition, the Voice Portal also features an outbound service alert module capable of placing an automated call to any set of pre-defined phone numbers. This not only gives service technicians an additional method for receiving work order requests, but it can also be used to proactively alert managers to overdue work orders, allowing further visibility into the service network.

"The Voice Portal provides companies with yet another tool to ensure everyone in their service chain stays easily connected and has access to real-time information," said David Popler, General Manager, Corrigo. "This additional option helps make the flow of information and communication in the service network more efficient and productive, boosting both bottom-line performance and customer satisfaction."

For one Corrigo customer, Sunrise Senior Living, the Voice Portal has been a key component of their preventive maintenance process over the last year. Sunrise has appreciated the ability of their maintenance coordinators to quickly and easily enter service updates via the phone, ultimately saving time while ensuring company-wide consistency in their preventive maintenance program. According to Rick Weber, VP of Facilities Management, "Corrigo enables us to drive preventive maintenance enterprise-wide to achieve our strategic initiatives of service excellence to residents and superior asset management for our capital partners."

The Corrigo Voice Portal is available immediately. Pricing and additional product information is available at

About Corrigo

Corrigo, Inc.® provides service management software for any company looking to proactively manage its maintenance and repair operations. The company offers a complete portfolio of web and wireless service management applications including timecard, job and location tracking, work order dispatch and enterprise service management. Corrigo's service management network enables a seamless, real-time flow of communication between customers, service personnel, management staff, vendors, and suppliers. Corrigo is headquartered in Wilsonville, Oregon. For more information, visit

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