SOURCE: Cougar Mountain Software

April 12, 2005 11:12 ET

Cougar Mountain Launches Customer Service Center

New Site to Provide Free Education in Addition to Software Updates

BOISE, ID -- (MARKET WIRE) -- April 12, 2005 -- Cougar Mountain Software launched a new subscription website last week to provide a higher level of service for customers of its accounting, fund and point of sale software products. In addition to software updates, product e-learning and a frequently-asked-questions database, the site also has a wealth of articles and links to help customers manage their business.

According to Jim Stone, Chief Operating Officer of the software publishing company, "Many of our customers have similar challenges in managing and growing their businesses. The only way Cougar Mountain can be successful is if our customers are successful, and we want to help. For example, in addition to our own product e-learning, we have links to over 50 free e-learning courses for business people. That is information that will help them be successful."

The site is available to all customers on a current software maintenance plan and includes some premium e-learning content at a modest additional cost.

"Our intent is to continually add to the content on this site and we have asked our customers to suggest improvements to this new service," said Stone. "Excellent products plus excellent service add up to customer loyalty."

About Cougar Mountain Software ( Founded in 1982, Boise-based Cougar Mountain Software publishes Accounting® software, FUND Accounting® software for nonprofit organizations, and Point of Sale® software and hardware. Cougar Mountain has provided the software answer for more than 20,000 national clients across a variety of industries. Cougar Mountain is ranked among the industry's top PC software developers in the nation.

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