May 02, 2011 08:00 ET

Coveo Honored as a Technology Services Recognized Innovator

Leading Provider of Enterprise Search 2.0-Powered Customer Service Solutions Commended for Innovation in Knowledge Management

CHICAGO, IL and SAN DIEGO, CA--(Marketwire - May 2, 2011) - Coveo, a provider of Enterprise Search 2.0 and Customer Service Solutions, today announced it has been named a Recognized Innovator finalist by the Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services. The announcement was made at the Technology Services World conference being held today in Santa Clara, California. Coveo was named a finalist in Innovation in Knowledge Management.

The Recognized Innovator Awards have become highly regarded in the technology services industry, representing the only independently judged awards program that recognizes innovation in technology services products and service offerings, documented with customer case studies of measurable business value and results. Recognized Innovators in Knowledge Management have demonstrated clear product innovation and showcased, with proven customer results, how their technology is enabling service organizations to more easily access, publish and use knowledge to improve business results.

Recognized Innovator finalists were selected by a panel of judges, including industry experts and TSIA members. As a Recognized Innovator finalist, Coveo will be featured in TSIA Research, and conference attendees can learn more about the company's services during Innovation Tours that will be conducted at the conference on May 2 & 3. Winners will be announced on Wednesday, May 4.

"I see dozens of new products every year, and Coveo's Customer Service Solutions are clearly unique and innovative, and set a new standard for how customer service organizations access and leverage knowledge from any number of repositories that contain customer data," said John Ragsdale, vice president of technology research for TSIA. "It's our privilege to honor Coveo as a proven leader who can leverage innovative technology and continue to raise the bar for the entire technology services market."

"It is an honor to be recognized by the TSIA as we continue to evolve and innovate our Enterprise Search 2.0-powered Knowledge 360 solutions for Customer Service," said Laurent Simoneau, CEO, Coveo. "Today's support infrastructures have evolved into complex knowledge ecosystems, with customer information residing in dozens of locations. Coveo offers an innovative approach to knowledge management by simply leaving the data where it is, and providing what we call Knowledge 360 views of it regardless of where it exists. The results drive higher levels of performance for customer service representatives, real-time business analytics for managers and executives, and higher levels of customer self-service satisfaction."

TSW events have a strong reputation for delivering a solid program filled with impactful content. More information on Technology Services World and the Technology Services Recognized Innovator Awards can be found at

About Coveo
Coveo provides Enterprise Search 2.0-powered information access solutions. The Coveo Platform transforms disparate structured and unstructured data, from virtually any system, into actionable, on-demand knowledge. Coveo consolidates and correlates content into dynamic 360° views about customers, projects, people, processes and products, to inject knowledge into key business processes. Coveo Knowledge 360 Solutions for Customer Service, based on the Coveo Platform, include specialized components designed for Agent Assisted Service, Customer Self-Service and Management Analytics. Coveo's Enterprise Search 2.0 platform allows companies to finally Stop Moving Data™, and start accessing knowledge. Information and video demos are available at

About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together.

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