November 08, 2011 09:00 ET

Coveo Insight Solutions for Customer Service Named Trend-Setting Product of the Year by KMWorld Magazine

QUEBEC--(Marketwire - Nov 8, 2011) - Coveo today announced that its Coveo Insight Solutions for Customer Service has been named a 2011 Trend-Setting Product by KMWorld magazine. This year marks the sixth-consecutive year that Coveo has been recognized with this honor.

Coveo was selected from more than 800 submissions for its product innovation, demonstrable technology breakthroughs and customer ROI. The judging panel consisted of industry analysts, KMWorld editors, system integrators, line-of-business managers and end users.

Coveo's Insight Solutions for Customer Service give users the ability to search and navigate, consolidate, correlate and analyze information across diverse data sources, behind the firewall and in social channels enabling organizations to better serve customers, build better products and sell more to their customers. With Coveo, customer service reps, managers, executives, sales reps and customers themselves gain immediate, single-screen access to critical customer, product and issue-resolution information.

"We congratulate Coveo on its continued ability to provide innovative solutions that increase business performance for its customers," said Hugh McKellar, editor-in-chief, KMWorld magazine. "For several years, Coveo has developed innovative solutions that give companies better insight into corporate information located across systems and throughout social channels, and for that, we award them with another Trend-Setting Product Award."

"We are pleased to be recognized for a sixth-consecutive year by KMWorld magazine with a Trend-Setting Product Award," said Louis Têtu, chairman and CEO, Coveo. "By providing a 360-degree view of customer information, regardless of where it resides, we're helping organizations better serve their customers, build better products and ultimately, sell more. In many organizations, up to 50 percent of agent capacity is consumed trying to gather insight about customers and issues. Coveo has helped many companies reduce this time by half, freeing more than 10 to 20 percent of service capacity and saving costs."

Coveo's Insight Solutions platform is available via smartphones and tablets, with support for BlackBerry OS 6.0, the iPhone, iPad and Android, giving field service and sales organizations access to all customer information -- on the go.

Coveo's customer service solutions have won numerous accolades this year, including a 2011 CRM Excellence Award and the company was honored as a Technology Services Innovator by the Technology Services Industry Association (TSIA).

About Coveo
Coveo is the confluence of Enterprise Search 2.0 and knowledge management for superior customer experiences, faster and more innovative product development and agile insight for sales and marketing. Coveo transforms disparate structured and unstructured data, from virtually any system, into actionable, on-demand insight about customers, projects, people, processes and products, providing greater insight into key business processes. Greater insight enables more effective and efficient customer service, more relevant customer experiences, increased sales and shorter sales cycles, faster innovation for better product development and ultimately, increased profitability.

Coveo customers range from Fortune 100 companies such as Lockheed Martin, PepsiCo and Verizon, to Global 2000 companies such as GEICO, CA Technologies and T-Mobile, to mid-sized businesses such as Terumo Medical, IBM Netezza and Children's Hospital of Boston. For more information, visit

About KMWorld
KMWorld ( is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 45,000 subscribers about the components and processes -- and subsequent success stories -- that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (

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