SOURCE: Coveo

Coveo

September 28, 2015 14:00 ET

Coveo Named a Big Data Search & Knowledge Discovery Leader by Independent Market Research Firm

The Company's Search Platform Is Cited for Its Digital Workplace and Customer Experience Delivery

SAN MATEO, CA, and QUEBEC CITY, QC--(Marketwired - September 28, 2015) - Coveo, a leading provider of intelligent search apps, today announced that it has been recognized as a leader in search and knowledge discovery by Forrester Research, Inc., in The Forrester Wave™: Big Data Search and Knowledge Discovery Solutions, Q3 2015. Coveo was among nine vendors that Forrester invited to participate in the independent report.

Coveo achieved the highest scores possible in the following categories that Forrester used to evaluate providers: Administration, Customization, Business Applications, Implementation Support and Partnerships. The company's search platform was noted for helping customers speedily move through implementations with "strong functionality for the development of search applications and the management and tuning of results" and its heavy investment in developing business apps for key partners, such as Salesforce and Sitecore, "to use search to support customer service and digital customer experience delivery."

"We are honored to be named a leader by another top market analyst firm," said Louis Tetu, CEO of Coveo. "We believe Forrester's publication of this report underscores the importance of search in the digital workplace, and points out advances in the new, more intelligent search applications. At Coveo, that means the ability to deliver insights that matter, where and when people work and customers interact, via any system and on any device."

Coveo continues to see record growth from demand for its intelligent search applications, such as Coveo for Salesforce and Coveo for Sitecore, and its intelligent search platform. Coveo for Salesforce apps allow customer service organizations to scale operations by unifying knowledge from disparate systems and delivering the information relevant to customers and agents within the context of their work. Coveo for Sitecore search applications provide organizations with a personalized website experience by providing search-driven content based on a visitor's unique profile, history and site activity.

Coveo's Intelligent Search Platform unifies information and knowledge from across the IT ecosystem to deliver relevant insights based on end users' specific context at the moment of need. Coveo Cloud is the industry's first end-to-end search cloud platform that delivers intelligent unified search-as-a-service and simplifies search deployments and user adoption. Organizations leveraging Coveo Intelligent Search Apps and Search Platform allows employees, customers and partners to upskill and become more proficient in real-time, allowing support organizations to increase customer satisfaction rates, improve case resolution times and increase self-service resolution rates and enterprises to drive company-wide collaboration to produce more proficient workforces.

About Coveo
Coveo is on a mission to transform business by improving people's skills, knowledge, and proficiency with intelligent search. Coveo Intelligent Search Apps unleash the power of fragmented, disparate information from across the enterprise IT ecosystem, to surface what matters at every point-of-work. Recognized as a Leader in Big Data Search and Knowledge Discovery by Forrester Research, Coveo enterprise search allows companies to create high performance contact centers, cultivate company-wide collaboration, and succeed at self-service. With the search industry's highest security standards, broadest connectivity and greatest relevance control and configurability, Coveo removes complexity to make search work, quickly and effectively, with the only end-to-end intelligent search platform in the cloud. Coveo partners with some of the world's largest enterprise technology ecosystems, such as Salesforce, where contextual insights from outside the platform are critical to delivering a unified experience for their customers. For more information, please visit www.coveo.com, and follow us on the Coveo blog, LinkedIn, and Twitter.

Contact Information

  • Editorial Contacts:
    Colin Beasty
    Manager, Corporate Marketing
    Coveo
    418-263-1111 x2246
    cbeasty@coveo.com