SOURCE: Coyote Point Systems

Coyote Point Systems

May 13, 2011 13:10 ET

Coyote Point Systems Receives Best Support Team Award From Network Products Guide

SAN JOSE, CA--(Marketwire - May 13, 2011) - Coyote Point Systems, a leading provider of application delivery and acceleration solutions, announced that Network Products Guide has named Coyote Point the winner of the award for Best Support Team in its 6th Annual 2011 Hot Companies and Best Products Awards.

These industry and peer awards from Network Products Guide are the world's premier information technology awards honoring achievements and recognitions in every facet of the IT industry. Winners from all over the world were honored in Las Vegas on Tuesday, May 10, 2011 during the 6th annual dinner and presentations.

Coyote Point Systems' exceptional customer support is a primary reason that the company competes successfully against larger competitors such as Cisco, Citrix and F5. Recent enhancements include moving from offshore support to a dedicated U.S. based team and investing in new training programs for all support representatives. Since moving support to the company's San Jose headquarters, the quality of support, the support team's level of expertise and customer satisfaction have improved substantially. With an average of 2900 support cases each year, resolution time averages two days from open to close. Customers can reach a live support representative 24 hours a day, 7 days a week, 365 days a year. Customers are never sent into a queue, put on hold or directed to leave a voicemail.

"It's an honor for the high quality of our customer support to be recognized with the Network Products Guide's award," said Bill Kish, CEO/CTO and Alpha Coyote for Coyote Point Systems. "This award highlights our commitment to delivering the industry's foremost combination of performance, service and value for customers' most demanding application delivery and load balancing requirements."

About Network Products Guide Awards
As industry's leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. You will discover a wealth of information and tools in this guide including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit www.networkproductsguide.com

About Coyote Point
Coyote Point Systems Inc. is a leader in application delivery, acceleration and load balancing solutions that enable IT personnel to have greater control over their web and application servers. Coyote Point's Equalizer, Envoy and VLB products provide the industry's foremost combination of performance, affordability and ease of use offering 24/7 server high-availability, optimized server and WAN performance, flexible scalability and secure application and network access. Coyote Point is headquartered in San Jose, CA. For more information, go to www.coyotepoint.com, or call us at 1-877-367-2696.

Contact Information

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