SOURCE: Communications Product, Inc.

CPI - Communications Products, Inc.

March 10, 2011 08:13 ET

CPI Introduces Interactive Intelligence Interaction Supervisor Video Training Series

INDIANAPOLIS, IN--(Marketwire - March 10, 2011) - CPI, an Interactive Intelligence Elite Partner, just introduced a 7-part video training series for call center managers that use Interaction Supervisor.

Interaction Supervisor is Interactive Intelligence's application for call center managers. This application allows them to view call center statistics and to be alerted when those statistics reach predetermined performance levels. It is a very important piece to running a world-class call center.

For call center managers who are new to the Interactive Intelligence platform, it can be challenging to learn how to get the most out of the application. CPI's Interaction Supervisor on-demand video training series provides instant guidance on how to view agent performance, monitor queues, download reports, and much more. 

What has been said about CPI's other Interactive Intelligence training videos:
"Before this video series, we only had static screen shots and written pages for training our new call center reps. This made training difficult... Now, we can show our reps how to use their clients through this intuitive and well-structured series of videos by CPI. These videos are great!" - Mike P

Call center leaders are facing ever-increasing pressure to do more with less. This Interaction Supervisor video training series will help them gain the insight they need to deliver world-class customer service.

About CPI
CPI has been successfully implementing advanced, mission-critical communication solutions for nearly three decades. CPI has engineered, implemented, and now supports the communication solutions of over 120,000 business professionals in 23 states. CPI has also installed and tested over 15.6 million feet of structured cabling. With a staff of seasoned experts, CPI has the experience to continuously improve the way you communicate. CPI can be reached at 800.999.0197 or www.CommProd.com

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