SOURCE: ClaimHub


June 12, 2009 09:00 ET

Crawford & Company Launches Mobile ClaimHub™

World's Largest Independent Provider of Claims Management Solutions Goes Mobile

OVERLAND PARK, KS--(Marketwire - June 12, 2009) - Crawford & Company, the world's largest independent provider of claims management solutions, and ClaimHub, Inc., a provider of claims workflow technology solutions for auto physical and property claims, today announced that Crawford has successfully deployed Mobile ClaimHub™ as a key supporting technology of its Centralized Claims Program for Vehicle Services. Introduced in 2008, Mobile ClaimHub™ is used throughout the United States by hundreds of insurance adjusters.

Insurance companies and self-insured companies count on Crawford Central's centralized claims programs to manage their indemnity costs, reduce their overall claim-handling expense, provide high-quality service to policyholders, and reduce time in process. Crawford Central's total claim management program coordinates call intake and claim triage; field assignment and management of the claim process; and review of field work, among other services.

"Mobile ClaimHub™ has all of the features we were looking for in a detached, mobile system and more," said Blair Bennett, Director of Vehicle Services, Crawford & Company. "The system was easy to implement, and has exceeded our expectations in service level improvements. Our field appraisers report how much easier their job is with Mobile ClaimHub and we are seeing a reduction in time to process."

Mobile ClaimHub™ is a locally-installed version of ClaimHub's proven and trusted claim management application -- ClaimHub™ for Auto -- giving users in the field the ability to access all of the existing functionality of the current web-based application, while disconnected from the Internet. For example, there is full capability for the quality approval rules engine to run locally while the field appraiser completes the appraisal. The field appraiser will know immediately if the estimate meets the quality/service rules of the insurance carrier without the need to make any phone calls or to find a wireless connection to the Internet.

"We have been very pleased by the market's adoption of Mobile ClaimHub™ and thank Crawford for believing in the product early on," said Sabrina Hightower, Senior Vice President, ClaimHub. "ClaimHub has had the pleasure of serving Crawford as one of its marquis customers since 2002 and we are excited to extend this relationship through the deployment of Mobile ClaimHub™."

ClaimHub™ for Auto is a web-based claims management workflow solution that automatically reformats carriers' claim system data to populate a template that is transmitted to third-party service providers. This solution enables carriers, agents and service providers to make fast and virtually effortless two-way exchanges of all claim information -- including driver and police accident reports, digital photos, estimates, repair progress reports and invoices -- all without reprogramming their existing claims management systems.

About Crawford & Company

Based in Atlanta, Georgia, Crawford & Company ( is the world's largest independent provider of claims management solutions to insurance companies and self-insured entities, with a global network of more than 700 locations in 63 countries. Major service lines include property and casualty claims management, warranty inspections, integrated claims and medical management for workers' compensation, legal settlement administration, including class action and bankruptcy claims administration, and risk management information services. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.

About ClaimHub, Inc.

Founded in 2000, ClaimHub, Inc. is focused on delivering state-of-the-art claims workflow solutions to property and casualty insurance companies, self-insureds, third-party administrators, and adjusters for auto physical damage, property, flood and catastrophic loss claims. An easy-to-use, robust web-based solution for managing auto physical damage and property damage claims, ClaimHub™ provides a centralized claims platform for dispatching, tracking and reporting on all assignments and work involved in the auto claims process. ClaimHub™ enables company staff, independent adjusters, glass shops, body shops, and other service providers to send, receive, store and view work and estimates regardless of users' system differences. Claim It For Yourself at

Contact Information

  • ClaimHub, Inc. Media Relations
    Patrick Watkins
    Phone: 888.4.CLMHUB (888.425.6482), ext. 2012
    E-mail: Email Contact

    Crawford & Company Media Relations
    Stephanie Zercher
    Phone: 954-693-1110
    E-mail: Email Contact