SOURCE: Continuum Managed Services

Continuum Managed Services

June 17, 2013 08:00 ET

CRN Recognizes Continuum's Dee Zepf as One of the Top Women of the Channel

BOSTON, MA--(Marketwired - Jun 17, 2013) - Continuum, a leading provider of remote monitoring and management (RMM) and backup and disaster recovery (BDR) solutions, announced today that Dee Zepf, vice president of product management and technical services, has been recognized by UBM Tech Channel's CRN as one of the top Women of the Channel. CRN's annual list recognizes nearly 300 female executives across vendor channel organizations, distributors, and solution providers for their accomplishments over the past year. These women represent a shift in the traditionally male-dominated technology industry.

Among her many accomplishments last year, Zepf helped improve Continuum's Net Promoter Score (partner satisfaction rating) by 40 points, a fantastic improvement that has eliminated customer churn and attracted an entirely new category of advanced managed services providers (MSPs) to Continuum's partner program. Zepf also spearheaded the company's aggressive product release cycle. Working closely with Continuum's Partner Advisory Council, which she organized, Zepf incorporated many of the council's suggestions into new features that helped expand device support, improve ease-of-use, and enhance service delivery -- all of which helped create new revenue opportunities for Continuum's partners.

"We honor and congratulate this list of influential women who are dedicated to supporting the mission of the channel," said Robert Faletra, CEO, UBM Tech Channel. "For years, we have identified and celebrated the women who have made an indelible mark on the technology industry through unmatched innovation and razor focus on meeting the needs of the IT channel community."

"Dee brings a wealth of experience and creativity to the Continuum executive team and our MSP partners," said Continuum CEO Michael George. "I've had the distinct pleasure of working with her for many years, both at Continuum and a prior organization known for its product innovation. Dee stands out for many reasons including her passion for getting things done regardless of the challenges or circumstances, and her keen insight into customer needs. It's great to have such strong leadership supporting our growth and success."

A special feature of the Women of the Channel is in the June issue of CRN magazine and expanded coverage of The 100 Most Powerful Women of the Channel will be featured online at

About Continuum
Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering -- all integrated with an industry-leading network operations center (NOC) and U.S.- based world-class Service Desk, delivering a single, unified managed services experience. The company currently employs more than 650 professionals worldwide, supports over 3,300 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation (, which was established to provide financial support to local and national charities that focus on helping our veterans find jobs in the IT industry. The principal owner of Continuum is Summit Partners (, a Boston-based growth equity firm that has raised more than $15 billion in assets. For more information, please visit

About UBM Tech Channel
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Contact Information

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