SOURCE: CrossLoop, Inc.

CrossLoop

March 01, 2011 10:28 ET

CrossLoop Launches Industry's First Crowdsourced Channel Program

Security Giant AVG Signs as First Partner to Leverage the 'Crowd as Channel'

CAMPBELL, CA--(Marketwire - March 1, 2011) -  CrossLoop's unique combination of award-winning desktop sharing technology and industry's largest crowdsourced community of tech experts provides businesses and individuals with real-time, low-cost, remote technical support and training. Today, CrossLoop announced the industry's first-ever crowdsourced Channel Program. The Program creates a completely new way for millions of individual users to experience the benefits of reliable, accountable crowdsourced services while still relying on the product brands they know and trust. The Program also enables software and services vendors to reach a previously elusive set of potential customers via a source (the CrossLoop Expert Community) already trusted by the end-users of their products.

Global security software maker AVG is the first to join. CrossLoop's new Channel Program not only allows end users to more quickly and easily achieve the security and safety provided by AVG products, but gives the more than 32,000 CrossLoop Pro independent technical experts the chance to become solution providers of the AVG security products they're already installing as part of the help and support they give their customers.

For example, when an end-user turns to a CrossLoop Expert for help in removing malware or viruses from a computer, that expert can now assist that customer with the purchase, download, installation and configuration of AVG security software. This allows faster, better support for the end customer while also allowing vendors to lower customer support costs by offering immediate, guided support by CrossLoop experts trained in servicing their products from within the support section of their site.

AVG protects users from the ever-growing incidence of Web threats, viruses, spam, cyber-scams and hackers on the Internet. AVG has nearly two decades of experience in combating cyber crime and one of the most advanced laboratories for detecting, pre-empting and combating Web-borne threats from around the world.

AVG knows that the expanding online access and interconnectedness prized by hundreds of millions around the world come with increased risks. AVG's powerful, easy-to-use protection software solutions shield Internet users from these potential risks. Together with a powerful CrossLoop Pro-user team, skilled technology professionals will be able to provide the end customers the choice of purchasing AVG software as well as a complete range of support and repair services.

"CrossLoop's game-changing combination of technology and community gives us a very exciting opportunity to reach and form new connections with independent tech professionals," said Rocco Donnino, Senior Vice President Global Strategic Alliances at AVG. "This program will allow us to add them to a list of more than 6,000 AVG resellers and solution providers as well as increase our community of AVG's People-Powered Protection movement."

"This partnership is a win-win-win," said John Zicker, CrossLoop CEO. "AVG will reach a previously unreachable channel of tens of thousands of crowd-based service providers, our crowdsourced community of CrossLoop tech professionals will have the opportunity to develop a completely new revenue stream for their own businesses, and the customers that turn to CrossLoop tech professionals will get faster resolution to PC security issues as well as the peace of mind that comes from using AVG's world class products."

About AVG
AVG is a global security software maker protecting more than 110 million consumers and small businesses in 170 countries from the ever-growing incidence of Web threats, viruses, spam, cyber-scams and hackers on the Internet. AVG has nearly two decades of experience in combating cyber crime and one of the most advanced laboratories for detecting, pre-empting and combating Web-borne threats from around the world. Its free, downloadable software allows novice users to have basic anti-virus protection and then easily upgrade to greater levels of safety and defense when they are ready. AVG has nearly 6,000 resellers, partners and distributors globally including Amazon.com, CNET, Cisco, Ingram Micro, Play.com, Wal-Mart, and Yahoo!. For more about AVG, please visit www.avg.com.

About CrossLoop
CrossLoop is a consumer Internet company that empowers everyone to help someone anywhere in the world with its free and easy-to-use software application for desktop sharing. CrossLoop connects computer users with trusted, qualified service providers and friends who can provide the support they need quickly and conveniently. 

CrossLoop opens up a whole new world of collaborative possibilities. People of any level of technical expertise can now remotely collaborate with others over the Internet. Many of the problems and frustrations associated with using computers can be solved if those who have the answer to a PC problem can quickly link to those who have the problem. For more information please visit, www.crossloop.com 

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