February 14, 2016 03:00 ET Announces the Rankings of the Best Help Desk Software

SANTA FE, NM--(Marketwired - February 14, 2016) - The leading provider of crowdsourced reviews,, has released their list of the best help desk software based on customer reviews and experiences. While the rankings are updated based on a transparent algorithm in real-time, has chosen to highlight those which are consistently featured in the rankings at the time of announcement. Businesses which use or have used help desk solutions are invited to to leave a review detailing their experiences with the software.

The top ranked help desk solutions featured by the algorithm include:

1) LiveAgent

2) Infor CRM

3) Help Scout

Providers of help desk software can compete in the rankings by inviting their customers to leave their own reviews about the solutions they have used. Visitors to are able to leave reviews on the services and software they have used in the past or are currently using. In addition, employees, competitors, and other audiences are invited to share their own experiences on services and software vendors alike.

The placements of software on the rankings are primarily influenced by reviews, but are determined based on five major factors. These factors are review strength, reputation strength, reviewer strength, profile strength, and verified status. Each of these factors are determined based on numerous sub-factors which can be reviewed in the following "How Do We Rank" page:

To view the rankings of the best help desk solutions visit:

To review the algorithm and how it affects providers of help desk solutions visit:

To register or claim a profile on, please visit:

About is a crowdreviewing platform which ranks over 500 software categories and 200 service categories.

Contact Information

  • Contact Information
    Samuel Powers
    530-B Harkle Road,
    STE 100,
    Santa Fe, NM 87505