March 10, 2016 03:00 ET Announces the Rankings of the Best Help Desk Software

SANTA FE, NM--(Marketwired - March 10, 2016) - The leading provider of crowdsourced reviews,, has announced the top ranked help desk software based on customer reviews and feedback. The rankings made available to the general public are determined based on the use of a transparent algorithm taking into consideration the opinions of customers as the primary metric. While the rankings are updated in real-time, has opted to highlight those which consistently appear at the top of the rankings. Those using help desk solutions are invited to leave their own reviews on the overall quality of the solution being provided.

The top ranked help desk solutions featured by the algorithm include:

1) Vision Helpdesk

2) Bomgar

3) Samanage

Those offering their own take on help desk software are invited to compete in the rankings by asking their customers to leave reviews detailing their own experiences with the software. Visitors to are also encouraged to leave their own opinions on the quality of different solutions they have used in the past or are actively using. Employees, competitors, and other audiences are invited to share their own experiences on services and software vendors alike.

The placements of software on the rankings are primarily influenced by reviews, but are determined based on five major factors. These factors are review strength, reputation strength, reviewer strength, profile strength, and verified status. Each of these factors are determined based on numerous sub-factors which can be reviewed in the following "How Do We Rank" page:

To view the rankings of the best help desk solutions visit:

To review the algorithm and how it affects providers of help desk solutions visit:

To register or claim a profile on, please visit:

About is a crowdreviewing platform which ranks over 500 software categories and 200 service categories.

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Contact Information

  • Contact Information
    Samuel Powers
    530-B Harkle Road
    STE 100
    Santa Fe, NM 87505