SOURCE: Indicative Software

June 22, 2005 10:00 ET

Crowe Chizek Selects Indicative Software for Critical Application Performance Testing

World-Class Accounting and Consulting Firm Monitors Transaction Level Performance With Indicative

FORT COLLINS, CO -- (MARKET WIRE) -- June 22, 2005 -- Crowe Chizek, one of the country's top ten public accounting and consulting firms, and "the unique alternative to the Big Four," chose Indicative Software for transaction performance testing of their business critical applications.

With several offices located throughout the United States, Crowe Chizek's consultants and CPAs depend on the central IS organization for responsive applications used for accounting, billing, time tracking, CRM and human resource transactions. Crowe regards the IS organization as a highly valued strategic resource for the firm, setting directions for and supporting a key differentiator -- the quality and responsiveness of services delivered to Crowe clients.

Due to the high transaction volume of Crowe's core applications, the IS organization was receiving increased reports of slow application response from several offices. Sluggish performance hampers productivity and degrades customer service.

"We needed to quantify, with an 'outside-in' view, our end users' experience," said Lamont Long, IS executive for Crowe Chizek. "We had server side data and anecdotal information from our offices. We needed better tools to capture more than just anecdotal and informal performance data. In addition, we needed long-term trend reporting, so that we could make rational decisions about our IS investments."

The IS team evaluated various software tools from eight contenders for capturing and reporting synthetic and actual transaction response times. The tools had to be compatible with several browser-based and legacy Windows applications installed on Crowe's client PCs. During the evaluation phase, Indicative Software's suite of IT service management solutions was recommended to Crowe.

"Indicative's high caliber of expertise and superb support allowed the team to quickly zero in on the requirements, install and configure the product, use auto-discovery to rapidly create a service model defining our key applications and record scripts to monitor our primary transactions. Very quickly, we were tracking performance trends," Long commented. "Other vendors we evaluated had all this heavy functionality, a 'big footprint' relative to what we wanted to achieve. For those solutions, we had to purchase that 'big footprint' whether or not we needed it."

The benefits of Indicative's solution are already obvious as Crowe is about to complete its final implementation.

"We suspected that there was an issue with performance beyond general user load, but we were not able to see it until we installed Indicative. Interestingly, this occurred over a holiday weekend," Long continued. "We were able to observe performance fluctuations when there was no traffic from users. Even with no network traffic or server load, we were seeing faster performance at one of the offices as compared to the other locations. Indicative's software pinpointed the latency problem."

Indicative offers a full IT service management suite for distributed environments, providing IT organizations with sensible options as their infrastructures evolve from event-based technology management to proactive application performance and business service management. With Indicative's growing set of infrastructure and application templates, IT professionals can easily model and manage their computing environments, ensuring quick implementation and time to value.

About Indicative

Indicative Software is a fast-growing IT service management software company. Indicative's products proactively manage distributed IT environments with context, visualization and control of the entire service value chain. The products are quick to implement and demonstrate results within days. Indicative's cohesive architecture enables IT to evolve from event-based technology management to application performance and business service management. The company has a global customer base including health care, financial services, government and media organizations. The company's investors are Sutter Hill Ventures, Sequel Venture Partners and Vista Ventures. For more information, visit

About Crowe Chizek

Crowe Chizek and Company LLC ( provides innovative solutions in the areas of assurance, consulting, risk management, tax and technology. Celebrating more than 60 years of "Building Value with Values," Crowe Chizek is one of the top 10 public accounting and consulting firms in the United States, serving clients worldwide as a leading member of the Horwath International network of public accounting and consulting firms.

Contact Information

  • Media contacts:
    Angela Tucci
    Indicative Software, Inc.
    Email Contact

    Suzanne Robinson
    Crowe Chizek
    Email Contact