SOURCE: VitalSmarts


November 04, 2015 12:34 ET

Crucial Skills: Delivering Tough Performance Feedback

PROVO, UT--(Marketwired - November 04, 2015) - In the latest Crucial Skills Newsletter, New York Times bestselling author Joseph Grenny responds to an email from a manager with a problem on her hands. Her employee was previously a manager herself, and took this entry-level role to work up to a full-time position again.

However, in the process she has become distracted and is making mistakes that are obviously due to a lack of effort. Now she has applied for a management role in the company. The manager doesn't feel comfortable recommending this employee based on her current poor work. How can she reenergize her without making her feel this is a reprimand?

Read the full article for Joseph's advice, which includes: "Oftentimes, all you need to do in order to help people feel safe is share what you do and don't want to have happen in the conversation. If your heart is in the right place, you're off to a great start."

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