SOURCE: VitalSmarts


November 11, 2015 10:00 ET

Crucial Skills: It's Not Poor Customer Service, It's Silence That Costs You

PROVO, UT--(Marketwired - November 11, 2015) - In the latest Crucial Skills Newsletter, New York Times bestselling author Joseph Grenny tells a personal study to illustrate the findings of a new study from VitalSmarts -- about poor customer service. The findings suggest far more of us ought to be embarrassed for our organizations -- because we're not speaking up when we witnesses poor customer service from our coworkers.

Read the full article to hear details of the study and tips to help create a culture that puts the customer first and ends the 'crisis of silence.'

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