SAN DIEGO, CA--(Marketwired - Mar 2, 2017) - CSA Travel Protection, dedicated for 25 years to providing full-service travel insurance solutions, took home two Stevie® Awards in the 11th annual Stevie Awards for Sales & Customer Service Friday at the gala banquet in Las Vegas.
CSA's Senior Customer Service Representative Dan Castle won a Silver Stevie in the Front-Line Customer Service Professional of the Year - Financial Services Industries category; while Senior Trainer Matt Rhea won a Bronze Stevie in the Back-Office Customer Service Professional of the Year category.
"We're proud to have these two consistently excellent performers as part of our team and honored that they represented CSA as Stevie Awards winners this year," said Bob Chambers, vice president of operations at CSA Travel Protection. "They help solidify CSA's reputation for superior customer service, which enables the company to soar above the rest."
Castle's and Rhea's accomplishments support the company's mission to "exceed the expectations of its business partners and the traveling public, through quality customer service." Their award-winning efforts have helped CSA achieve high-quality customer service and high client satisfaction and remain ahead of the curve with its approach to developing training content.
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes several of the world's leading business awards programs including the prestigious American Business Awards(SM) and International Business Awards(SM).
More than 75 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month. Finalists were determined by another 77 judges.
"Impressive stats for customer feedback both in volume and rating!" a judge commented on Castle's work. Another judge praised Rhea, "Great work from Matt. He obviously cares about training and the customer experience and how all groups help impact it. Nice work!"
About CSA Travel Protection
CSA Travel Protection is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers' vacation investments and provide the peace of mind one deserves while traveling. For 25 years CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through award-winning customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA's products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.
Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali - U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice - U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.