SOURCE: GlobalEnglish Corporation

GlobalEnglish Corporation

June 28, 2011 08:03 ET

CSC Vietnam Discovered GlobalEnglish Is a Strategic Enterprise Communication Tool

New Case Study Shows How Leading IT Services Corporation, CSC, Drastically Improved Enterprise Fluency™ on a Global Scale by Providing Employees With GlobalEnglish On-Demand Services

BRISBANE, CA--(Marketwire - Jun 28, 2011) - GlobalEnglish Corporation (www.GlobalEnglish.com), the leading provider of on-demand learning and support for Business English communication, announced today the release of a new case study profiling CSC's successful Vietnam-based pilot program that led to worldwide adoption of GlobalEnglish services.

As one of Fortune's "Most Admired Companies for Information Technology Services" in 2010, CSC has a reputation for maintaining the highest standard of excellence in client services in more than 90 countries and six continents -- a standard that requires one official language across the enterprise, English.

When CSC acquired a Vietnam-based company in 2008 to enhance worldwide delivery capabilities, the bulk of the new workforce serviced clients primarily in North America and Europe. As a result, Business English skills became more important than ever post-acquisition.

Vietnam was selected as the number one investment destination, beyond the BRICs, for three consecutive years in 2008-2010. This increased global spotlight also revealed the same challenge all emerging markets share -- an under skilled workforce to perform the effective international business communications demanded for successful global operations.

CSC implemented GlobalEnglish on-demand services and tools as a pilot program in CSC Vietnam in 2008. The program empowered management and employee relations, strengthened the workplace dynamic and gained the following quantified results:

  • An immediate 30% reduction in annual program costs compared to prior programs
  • 94% of users significantly improved Business English listening skills
  • 87% of users improved Business English reading skills
  • 80% of users improved the ability to participate in meetings conducted in English
  • 100% of participants said they would recommend GlobalEnglish to a colleague

Following the success of the pilot program in Vietnam, CSC launched the GlobalEnglish services globally in order to increase total Enterprise Fluency, the communication, collaboration, and operational proficiency companies must have to compete in today's global economy. CSC is currently offering GlobalEnglish to employees in 20 countries. In September 2010, CSC GlobalEnglish users reported:

  • An average time savings of 2.1 hours per week per employee due to their improved Business English communication skills

"The GlobalEnglish partnership has enabled us to improve our Enterprise Fluency on a global scale, resulting in additional market opportunities and increased ROI," said John Johns, HR Director Americas, CSC.

For a full copy of the case study please visit this link: http://www.globalenglish.com/m/results/case_studies/GlobalEnglish_CSC_CaseStudy_EN-US.pdf

About GlobalEnglish Corporation
GlobalEnglish offers solutions for Enterprise Fluency™: the communication, collaboration, and operational proficiency companies must have to compete in today's global economy. EnterpriseFluency is the measure of a company's ability to apply their company-wide gains in Business English skills to improve the ease with which their global teams can communicate and collaborate with each other and the effectiveness with which the company can operate across country borders.

We have more than 500 enterprises partnering with us globally, including BNP Paribas, Capgemini, Cisco, Deloitte, GSK, Hewlett-Packard, Hilton, John Deere, Procter & Gamble, Unisys, and Wyeth. Our comprehensive, on-demand software solution is available in 15 languages for instant, on-the-job support for business tasks in English -- such as writing emails -- and programs for building lasting Business English proficiency. Headquartered in Brisbane, California, we have global reach to 30 countries.

For more information, please visit www.GlobalEnglish.com.

About CSC
CSC is a global leader in providing technology-enabled business solutions and services. Headquartered in Falls Church, Va., CSC has approximately 91,000 employees and reported revenue of $16.0 billion for the 12 months ended April 1, 2011. For more information, visit the company's website at www.csc.com.