Canadian Tourism Human Resource Council

Canadian Tourism Human Resource Council

February 27, 2008 06:00 ET

CTHRC Recognizes Forward-Thinking Resort at the Hotel Association of Canada's Hall of Fame Awards of Excellence

OTTAWA, ONTARIO--(Marketwire - Feb. 27, 2008) - Tigh-Na-Mara Seaside Spa Resort and Conference Centre received the Hotel Association of Canada's Hall of Fame Award of Excellence last night, winning in the Human Resources division. The award is sponsored by the Canadian Tourism Human Resource Council (CTHRC) and emerit Tourism Training, and was presented during an awards dinner at the Hilton Toronto Hotel.

CTHRC President Wendy Swedlove presented the fourth annual HR award to Laurie Sagle, Tigh-Na-Mara's Director of Human Resources. Located in Parksville, British Columbia, Tigh-Na-Mara offers 192 log cabin units spread throughout a forested 22-acre property. Established in 1946, the property has grown significantly, and in 2005, implemented a director-level Human Resources position, an innovative decision for an independent resort. This led to Tigh-Na-Mara creating forward-thinking HR strategies to attract and retain motivated employees, resulting in improved customer satisfaction and an overall increase in the company's bottom line. Tigh-Na-Mara's HR strategies include specialized training programs, awards for exceptional guest service, long service awards, and an extensive benefits package.

"Tigh-Na-Mara's commitment to excellence in human resources and employee management begins as soon as a new member joins the TMN team," says Gwen Wright, Public Relations Coordinator. "We strive to go beyond what is expected of a private company, and this has positively impacted employee development, loyalty, morale, and the organization's bottom line."

The Human Resources Award is given to an individual, team or property who or which has developed a climate conducive to new or repeat business, create goodwill among guests, or provide special services. Their initiative and success must rank them among the "new generation of leaders" in Canada's lodging industry.

The Hotel Association of Canada developed the awards Program in order to proudly recognize those HAC members that have demonstrated significant accomplishments, exemplary leadership, and tireless commitment to Canada's lodging industry.

About the Canadian Tourism Human Resource Council (CTHRC)

The Canadian Tourism Human Resource Council (CTHRC) is a national organization that facilitates and coordinates human resources development activities which support a globally competitive and sustainable Canadian tourism sector. The Council conducts labour market research (www.cthrc.ca), offers training and recognition under the emerit tourism training brand (www.emerit.ca), promotes the advantages of working in the sector through Discover Tourism (www.discovertourism.ca), and helps identify companies with positive HR practices, through its employee-rated Employer of Choice program.

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