SOURCE: CTI Group (Holdings) Inc.

March 03, 2009 08:30 ET

CTI Group Announces Release of SmartRecord IP Version 2.0, Enabling Network Operators to Provide a More Complete VoIP Communications Management Solution

INDIANAPOLIS, IN--(Marketwire - March 3, 2009) - CTI Group (Holdings), Inc. (OTCBB: CTIG), an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications, announces the release of SmartRecord IP Version 2.0. This new version of SmartRecord IP completely reinvents the tenant user interface, improves usability, and adds expanded feature-functionality to the SmartRecord IP product.

SmartRecord IP Version 2.0 is a more complete communications management solution, with call accounting features including dashboards, alerts and reporting functionality. The dashboards and reporting functions enable managers to easily keep a close eye on their departmental telecommunications usage. Using the alerts function, organizations can be alerted when something out of the ordinary happens. For example, if a 911 call is made, the administrator is alerted and is able to track that call back to its destination to verify their validity for the police so they know where to go in the building. These call accounting functions add depth of experience to the already robust SmartRecord IP call recording solution.

Next Generation Network Enhancements included in SmartRecord IP Version 2.0 are as follows:

--  Certified and proven integration with IBM BladeCenter® solution
--  Increased availability by leveraging a carrier-grade Linux-based
    Oracle/BEA SIP Applications Server
--  Increased scalability through native support for 64-bit hardware and
    operating systems
--  Integrated plug-in with external CRM systems (SalesForce, Sugar CRM)
    

Additionally, SmartRecord IP Version 2.0 has a fully published and documented API that allows service providers to integrate with their call management and customer support systems. By utilizing a standards-based SOAP interface, CTI Group is able to achieve complete flow-through provisioning with SmartRecord IP Version 2.0.

"With SmartRecord IP Version 2.0, CTI Group has identified the need and started down the road of providing a total call management solution, integrating traditional accounting and recording functions. Further, CTI Group has demonstrated the ability to provide Web 2.0 mash-ups with other software as a service (SaaS) solutions, such as hosted CRM, enabling compelling end-user stories. As a result, the number of use cases for this product has exponentially grown. Combined with a solid, carrier-grade underlying hardware and operating platform, CTI Group has truly enabled network operators to deliver key next generation hosted call recording." Sid Rao, Chief Technology Officer, CTI Group, Inc.

To learn more about SmartRecord IP Version 2.0, please contact CTI Group at 877-284-5669 or by email at moreinfo@ctigroup.com.

About CTI Group

CTI Group (Holdings) Inc. is an international provider of electronic invoice management, VoIP and mobile telephony applications. CTI Group's product suites offer a full array of solutions from call recording and call accounting to e-billing and analytics. CTI Group's products are used by some of the top service providers and major corporations in North America and Europe. Headquartered in Indianapolis, CTI Group maintains an overseas office in London and another in Blackburn. For more information, please visit CTI Group's website at www.ctigroup.com.

Safe Harbor Statement

This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words "could," "should," "anticipate," "expect," "may," "project," "intend," "will" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. In addition to information provided elsewhere in this document, shareholders should consider the following: the risk that CTI Group will not be able to attract and retain customers to purchase its products, the risk that CTI Group will not be able to commercialize and market products; the risk of results in research and development; the risk of technological advances by third parties; the risk of competition; the history of operating losses; the dependence upon key personnel and general economic and business conditions. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-KSB for its most recent fiscal year ended December 31, 2007.

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