SOURCE: CTI Group (Holdings) Inc.

July 17, 2007 11:21 ET

CTI Group Integrates With Natural Convergence to Offer Traffic Analysis & Call Recording to Small Businesses

INDIANAPOLIS, IN--(Marketwire - July 17, 2007) - CTI Group, (OTCBB: CTIG) a cutting edge innovator of telephony solutions, is pleased to announce the successful integration of their traffic analysis solution, emPulse, and call recording solution, SmartRecordIP with the hosted key system solution provided by Natural Convergence, a supplier of hosted VoIP (Voice over Internet Protocol) software for service providers. This interoperability extends the Natural Convergence service offering with the benefits of providing both traffic analysis and call recording.

Natural Convergence provides a carrier-grade hosted VoIP application software designed to allow service providers to address the needs of the underserved small business market. Natural Convergence's application, branded silhouette, enables small businesses to easily manage their phone services with easy to use IP phones and a user-friendly interface. They are dedicated to developing an ecosystem of partners to provide the end user with the most flexible and user friendly application. By joining forces with Natural Convergence, CTI Group also demonstrates the same dedication to serving the small business market.

Natural Convergence and CTI Group offer traffic analysis and call recording tailored to the small business sector.

Benefits of traffic analysis solution, emPulse:

    
--  Identify opportunities for improved usage of telecommunications    
--  Identify unnecessary costs via unneeded extensions
--  Maximize efficiency in billing for billable hours
--  Maximize and monitor efficiency and productivity for training and
    quality
    

Benefits of call recording solution, SmartRecord IP:

    
--  Provide proof of compliance with legal and regulatory requirements    
--  Avoid costly disputes by archiving recorded calls for future proof
--  Customize call recording to when and where your needs require
--  Evaluate successes and failures for training opportunities
--  Access and playback recorded calls via an easy-to-use, secure Web
    interface
    

As vertical based telephony regulations and expectations grow, the need for SmartRecord IP and emPulse has become obvious. Both call recording and traffic analysis provide opportunities to improve efficiency, quality and overall revenue. Coupled with the user-friendly interface, the ease of using these applications fits the needs of practically any end user.

"CTI Group's emPulse and SmartRecord IP fit easily with silhouette -- complimenting our service offering. Natural Convergence is dedicated to serving the small business market and we are growing an ecosystem of partners whose core values align with our own. In developing this partnership with CTI Group, we believe we have found that perfect match," stated David Cork, CEO, Natural Convergence.

"Traffic analysis and call recording has been a long-standing requirement for small to medium sized businesses as it helps them automate key business processes and ensure effective communication service utilization. Our partnership with Natural Convergence is mutually advantageous to both the service provider, as it increases the value of the hosted offering, and the enterprise, as it ensures feature equivalency with traditional fixed-line services," said Sid Rao, Chief Technology Officer, CTI Group.

About CTI Group

About CTI Group - CTI Group (Holdings) Inc. is an international provider of electronic invoice management and telemanagement software and services. CTI Group's SmartBill® and Proteus™ product suites offer a full array of solutions for traffic analysis, post-billing call analysis, and customer care. CTI Group's products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains an overseas office in London and another in Blackburn. For more information, please visit CTI Group's website at www.ctigroup.com.

About NCI

Natural Convergence supplies hosted VoIP software that enables service providers to sell dramatically improved services to the huge, yet untapped, small business market. Its silhouette application replaces traditional key systems, combining familiar functionality with powerful cost and performance advantages. Its go-to-market channel strategy is optimized to the buying habits of small businesses--from value-added resellers, through service providers and original equipment manufacturers. Natural Convergence is headquartered in Ottawa, Canada. For more information, please visit Natural Convergence's website at www.naturalconvergence.com or call +1 613 280 2000.

Safe Harbor Statement

This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words "could," "should," "anticipate," "expect," "may," "project," "intend," "will" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. In addition to information provided elsewhere in this document, shareholders should consider the following: the risk that CTI Group will not be able to attract and retain customers to purchase its products, the risk that CTI Group will not be able to commercialize and market products; the risk of results in research and development; the risk of technological advances by third parties; the risk of competition; the history of operating losses; the dependence upon key personnel and general economic and business conditions. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-KSB for its most recent fiscal year ended December 31, 2006.

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