SOURCE: CTI Group (Holdings) Inc.

February 18, 2011 13:37 ET

CTI Group to Introduce Next Generation of Telemanagement Applications for VoIP and VM Platforms at UC Expo 2011

CTI Group's Call Recording and Call Accounting Solutions Provide Businesses in Any Industry With the Tools to Optimize Their Business Processes While Improving Business Intelligence

INDIANAPOLIS, IN--(Marketwire - February 18, 2011) -  CTI Group (Holdings) Inc. (OTCBB: CTIG), an international provider of enterprise communications management software and services, carrier class voice over internet protocol (VoIP) management applications, enterprise and carrier class call recording solutions and electronic invoice processing and management (EIM), today announced that it will be introducing the latest advancements in its call recording and call accounting solutions at the Unified Communications Expo in London (Olympia, March 8-9, 2011). Designed to meet the increasing demand for business intelligence tools engineered for virtualized and VoIP platforms, visitors to Stand 211 will be able to view live demonstrations of CTI Group's SmartRecord® call recorder and Proteus® call accounting solution.

The award winning SmartRecord is a VMware ready solution which is certified on BroadSoft's BroadWorks UC platform, the Avaya Aura IP communications platform as well as Cisco's Unified Communications Manager. In addition to helping organizations in the finance, government, contact center and insurance sectors meet their regulatory and compliance requirements, SmartRecord provides a number of significant added-value benefits including trend analysis, performance monitoring and enhanced sales and marketing intelligence. It stands out from other call recording applications in a variety of ways, including:

  • SmartInteraction Suite is designed specifically for contact centers, this new Suite features screen recording and agent evaluation in addition to audio mining and analytics
  • Centralized storage enables organizations with multiple locations to store all call data and records in a central location and opens the door to cloud-based data storage
  • Feature reporting empowers end-users to license, report and track use of SmartRecord's features
  • VMware certification provides confidence that SmartRecord meets the standards demanded by the world's leading virtualization platform
  • Extensive multi-tenancy offers flexible administration to support unique divisional and department requirements
  • Allows for automatic call categorization to synchronize and simplify business processes to improve workflow
  • Dual-tone multi-frequency media clip generation - by entering a simple soft key sequence at the beginning and end of relevant conversations, users can create media clips with automatic email distribution capabilities

CTI Group's Proteus call accounting application is designed to provide organizations with a clear and consolidated view of the data and information that flows through their business, simultaneously helping to identify areas where costs can be reduced. It simplifies and centralizes reporting, while at the same time allowing proactive monitoring of quality of service via Call Management Records (CMR) data such as jitter, latency, packet-loss and Mean Opinion Source (MOS). By providing transparency of the entire communications system, the feature-rich Proteus helps to deliver cost savings and improved customer interaction in a number of ways including:

  • By identifying calls unanswered by key groups such as sales and customer service departments, customer service can be improved
  • Provides actionable intelligence for process and operational improvement
  • Analyzes and manages employee performance and productivity
  • Identifies and eliminates unnecessary telecom expenditure
  • Cost allocation and carrier comparison tools provide confidence when reconciling service provider invoices
  • Fraud prevention

Sid Rao, Chief Technology Officer of CTI Group, commented: "With the promise of lower costs and improved business process management, we have seen a rapid increase in the demand for UC and virtualized technologies. However, to take full advantage of these evolving communication networks, it is vital that organizations have the tools to monitor, analyze and troubleshoot the performance of these systems. CTI Group has engineered Proteus and SmartRecord to meet these needs as well as to provide improved business intelligence for any business, regardless of size or industry. In addition, by deploying call accounting and call recording for their data analysis resourcing, organizations are able to free up staff to focus on their business critical functions."

For more information on CTI Group, please visit www.ctigroup.com

About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group's SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.

CTI Group's products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group's website at www.ctigroup.com.

Safe Harbor Statement
This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words "could", "should", "anticipate", "expect", "may", "project", "intend", "will", "believe" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, but are not limited to: effects of current economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company's patented technology, ability to obtain settlements in connection with its patent enforcement activities and risks described in CTI Group's annual report on Form 10-K for the year ended December 31, 2009. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-K for its most year ended December 31, 2009.

Contact Information

  • Media Contact:
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    Tel: +44 (0)20 8339 7446
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    CTI Group contact details:
    CTI Group (Holdings), Incorporated
    333 North Alabama Street
    Street Suite 240
    Indianapolis, IN 46204-1767
    USA
    Tel: +1 (317) 262-4666
    Fax: +1 (317) 262-4849
    Email: info@ctigroup.com

    CTI Group EMEA
    Daisyfield Business Centre
    Appleby Street
    Blackburn
    UK
    Tel: +44 (0)1254 291 500
    Fax: +44 (0)1254 291 504
    Email: info@ctigroup.com