SOURCE: CTI Group (Holdings) Inc.

January 27, 2011 09:06 ET

CTI Group to Launch Call Recording Solution for the Financial Sector at Cisco Live Europe

Visitors to Cisco Live in London Will Be Able to View CTI Group's Award-Winning SmartRecord® Integrated Within the Speakerbus' i turret Global Trading System

INDIANAPOLIS, IN--(Marketwire - January 27, 2011) - CTI Group (Holdings) Inc. (OTCBB: CTIG), an international provider of enterprise communications management software and services, carrier class voice over internet protocol (VoIP) management applications, enterprise and carrier class call recording solutions and electronic invoice processing and management (EIM), today announced that it will be introducing its first call recording solution designed specifically for the financial sector at Cisco Live Europe (London, January 31 - February 3, 2011). This development follows the successful interoperability testing of its award-winning call recording application, SmartRecord®, now featured as part of the Speakerbus i turret global trading system. 

By integrating SmartRecord with the i turret, customers are provided with a comprehensive voice management solution designed for a broad range of applications including investment banking, hedge fund management, spread betting and energy and commodity trading. As financial oversight bodies across the globe strive to develop regulatory programs that address the rapidly evolving communications structures, a number of organizations will need to upgrade their existing call recording and management systems. This presents the ideal opportunity for resellers to speak to both new and existing customers in the financial sector about the benefits of deploying call recording.

SmartRecord offers Cisco resellers further benefits through its qualification for Cisco's Solution Incentive Program (SIP) which offers Cisco resellers increased profit margins and improved customer loyalty. Furthermore, CTI Group is committed to supporting its channel partners in opening up the financial services market. This is delivered through its global support and development infrastructure which is dedicated to delivering market leading, intuitive and compliant voice recording and telemanagement products, tailored specifically for the investment and retail banking sectors.

SmartRecord is a cost-effective call recording solution that empowers resellers and end-users alike with its simple, straightforward installation process and self-care upgrade tools. It has been engineered with the scalability to meet the specific needs of any organization, regardless of size, form or budget. It stands out from other call recording applications in a variety of ways, including:

  • Extensive multi-tenancy offers flexible administration to support unique divisional and department requirements
  • Allows for automatic and multiple call categorization tools to synchronize and simplify business processes to improve workflow
  • Dual-tone multi-frequency (DTMF) media clip generation -- by entering a simple soft key sequence at the beginning and end of relevant conversations, users can create media clips with automatic email distribution capabilities
  • Screen Recording, Call Handler Evaluation and Speech Mining and Analytic tools round out application features ideally suited for the regulated industries
  • VMware certification provides confidence that SmartRecord® meets the standards demanded by the world's leading virtualization platform
  • Compatible with mobile, PBX and VoIP telephony systems

CTI Group's Lee Essex commented: "CTI Group has always enjoyed dominance in the delivery of call management tools to the financial sector and the addition of call recording allows us to offer a holistic telemanagement solution. By partnering with Speakerbus, we are delivering a feature rich tool set that is second to none. By integrating Proteus Trader and SmartRecord, Telecoms, IT and Compliance Managers have the ability to measure, monitor, and pro-actively report on the voice traffic across their entire communications network. Our channel partners will also benefit from this enhanced product offering by speaking with our Cisco Account Team about our relationships and capabilities in the public, defense, financial and energy trading sectors."

For more information on CTI Group, please visit

About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group's SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.

CTI Group's products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group's website at

Safe Harbor Statement
This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words "could", "should", "anticipate", "expect", "may", "project", "intend", "will", "believe" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, but are not limited to: effects of current economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company's patented technology, ability to obtain settlements in connection with its patent enforcement activities and risks described in CTI Group's annual report on Form 10-K for the year ended December 31, 2009. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-K for its most year ended December 31, 2009.

Contact Information

  • Media Contact:
    Jason Dempsey
    Livewire PR
    Tel: +44 (0)20 8339 7446

    CTI Group contact details:
    CTI Group (Holdings), Incorporated
    333 North Alabama Street
    Street Suite 240
    Indianapolis, IN 46204-1767
    Tel: +1 (317) 262-4666
    Fax: +1 (317) 262-4849

    CTI Group EMEA
    Daisyfield Business Centre
    Appleby Street
    Tel: +44 (0)1254 291 500
    Fax: +44 (0)1254 291 504