SOURCE: CTI Group (Holdings) Inc.

January 24, 2011 09:22 ET

CTI Group to Launch Enhanced eBilling and Analytics Capabilities at Mobile World Congress 2011

The Leading Global Specialists in Advanced eBilling and Analytics Will Be Introducing Their Latest Solution Designed to meet the needs of Enterprises Requiring the Business Intelligence Tools to Manage the Increasing Data Flowing Through Their organization

INDIANAPOLIS, IN--(Marketwire - January 24, 2011) -  CTI Group (Holdings) Inc. (OTCBB: CTIG), an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services, enterprise and carrier class call recording solutions and carrier class voice over internet protocol (VoIP) management applications, today announced that it will be launching the latest version of its Analysis 7 (A7) eBilling and enhanced analytics solution at Mobile World Congress (Stand 1E62 in Hall 1, February 14-17, 2011, Barcelona). 

A7 is designed to meet the demands from Telcos' multinational customers who require a greater understanding and consolidated view of their communications usage and spend. It is a scalable, efficient and user-friendly solution which provides communications and IT managers with a drill-down platform that is available from their desktops.

With the increasing complexity of network communications systems, organizations across the globe are seeing an unprecedented amount of data flow through their business that must be managed and analyzed. Therefore, it is vital that service providers are able to provide their Enterprise customers with the tools to analyze this information while being able to control communication costs. In its recent survey of 225 business leaders, IBM Global Business Services found that enterprises felt they were "operating with bigger blind spots and that they are making important decisions without access to the right information." However, the research also revealed that "new analytics, coupled with advanced business process management capabilities, signal a major opportunity to close gaps and create new business advantage."

It is within this context that CTI Group is launching the enhanced A7 enterprise analytics solution. It is designed to ensure that Telcos, independent software vendors (ISV) and systems integrators (SI) are able to deliver the business intelligence tools demanded by clients. Therefore, CTI Group has incorporated several new features into A7 for both new and existing customers. These include:

  • Customer Profiles -- Empowers Telcos to decide which features and portlets each individual customer will see and create a tailored product with the appropriate functionality. This will allow Telcos to tailor analytic offerings to specific customer groups, from MNCs down to SMEs.
  • Drill-down interface -- iPhone-style slider menu makes updating company structures and profiles much more user-friendly. 
  • Usage tagging -- A7's enhanced reporting mechanisms allow MNCs to indentify and separate personal and business communications and reallocate personal costs back to the user.
  • Enhanced Application Programming Interface (API) interfaces -- As A7 can be supplied through solution partners including ISVs and SIs, A7 now includes enhanced APIs to allow integration into other BSS offerings.
  • Query/Dispute Management -- Enhanced CRM interfacing allows users to post-back line level queries.

Michael Lightfoot, of CTI Group, commented: "It has become vital for Telcos to offer all of their customers, regardless of size, an analytics tool that provides enhanced business intelligence. Therefore, we have engineered our latest version of Analysis 7 to have the wide array of features and robustness demanded by Telcos' Enterprise customers, while also having the flexibility to allow them to offer a scaled down and cost effective version to their small business customers. 

"This will allow Telcos to create Gold, Silver and Bronze level customers and assign rights and privileges according to their clients' needs and budgets. Furthermore, we are continuing to support our partner community with rich solution APIs, allowing them the further opportunity to package or white-label our solution as part of a rich solution delivery."

For further information, please visit www.ctigroup.com.

About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group's SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.

CTI Group's products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group's website at www.ctigroup.com.

Safe Harbor Statement
This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words "could," "should," "anticipate," "expect," "may," "project," "intend," "will," "believe" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, but are not limited to: effects of current economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company's patented technology, ability to obtain settlements in connection with its patent enforcement activities and risks described in CTI Group's annual report on Form 10-K for the year ended December 31, 2009. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-K for its most year ended December 31, 2009.

Contact Information

  • Media Contact:
    Jason Dempsey
    Livewire PR
    Tel: +44 (0)20 8339 7446
    Email: jason.dempsey@livewirepr.com
    Website: www.livewirepr.com/newsroom.html

    CTI Group contact details:
    CTI Group (Holdings), Incorporated
    333 North Alabama Street
    Suite 240
    Indianapolis, IN 46204-1767
    USA
    Tel: +1 (317) 262-4666
    Fax: +1 (317) 262-4849
    Email: info@ctigroup.com

    CTI Group EMEA
    Daisyfield Business Centre
    Appleby Street
    Blackburn
    United Kingdom
    BB1 3BL
    Tel: +44 (0) 1254 291500
    Fax: +44 (0) 1254 291504
    Email: info@ctigroupuk.com