SOURCE: Echo360

Echo360

June 23, 2015 07:03 ET

Customer Experience Veteran Joins Echo360 Leadership Team

RESTON, VA--(Marketwired - June 23, 2015) - Echo360, a leading teaching and learning platform, today announced that longtime tech and customer experience executive Michael Peterson has joined the company as Senior Vice President of Customer Success. Peterson is responsible for the success of more than 27,000 instructor users across 600 Echo360 client institutions -- offering them the support to create new learning opportunities for students and in analyzing data to inform their teaching.

In this role, Peterson's responsibilities include service deployment, user training and best practices, technical support, and long-term customer satisfaction with a focus on the critical academic success factors of educational institutions worldwide.

"Instructor and student success is at the heart of what we do, and ensuring that our users have the tools to drive engagement and student outcomes is the most important part of our job," said Fred Singer, CEO of Echo360. "We are delighted that Michael is joining at a time when more institutions are turning to Echo360. His 20 years of experience in customer relations, technology and higher education adds great value to our customers."

Peterson brings expertise in cloud and SaaS technologies, having held senior roles at tech and data companies like GridPoint and Neustar. He also brings education industry experience to Echo360 from his management of the Digital Equipment Corporation education initiative ("TEI") program -- a set of partnership programs designed to help education institutions achieve substantial cost savings.

Peterson is a graduate of the University of Virginia where he studied international relations, European history and computer science. He resides in Vienna, VA, with his wife and three children, and is based at Echo360 headquarters in Reston, VA.

For more information about Echo360, visit: www.Echo360.com.

About Echo360:
Echo360 believes that improved outcomes start with great moments in the classroom. Developed by educators, Echo360 helps instructors capture and extend those moments to improve student engagement before, during and after class. Through our Active Learning Platform, students have 24/7 access to classroom discussion, presentation materials, and the lecture itself. We generate data that helps instructors and institutions identify problems early and take action. Today, Echo360 technologies are used by over 2M students in 8,000 classrooms at 600 institutions across 30 countries. Echo360 is backed by Revolution Growth led by Steve Case, Ted Leonsis and Donn Davis.

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