MONTEBELLO, NY--(Marketwired - Jul 30, 2014) - Customer satisfaction with Oncology Services International (OSI), the world's leading independent service organization for radiation oncology devices, surpassed its previous scores for customer satisfaction according to the 2014 Customer Satisfaction Survey released today.
In terms of service quality, the company rated 98.6%, an increase from 2013's 95%. Customers rated OSI above 90 percent for performance in areas that include maintaining uptime on equipment, effective communications, technical knowledge, sensitivity to patient priorities and response time. The value of the service OSI provides received a score of 97%, up from 91% in 2013.
Additionally, OSI scored an outstanding Net Promoter Score (NPS) of 73, placing it alongside elite service organizations such as #1 ranked USAA (80), Costco (78) and Amazon (69). NPS is being increasingly used to truly understand the level of customer satisfaction. NPS can be as low as -100 or as high as +100, based upon response to the question: "How likely are you to refer?" An NPS that is positive -- higher than zero -- is considered to be good, and an NPS of over 50 is excellent.
"OSI continually strives to improve customer service, and the results of this survey confirm our dedication to serving our customers, and ultimately, their patients," said Richard J. Hall, President and CEO. "Our goal is to set the standard for customer service in this vital delivery of patient care, and we achieve that goal with ongoing training and process improvements. OSI is a high quality, cost-effective alternative to the industry's traditional reliance on manufacturers for ongoing service contracts."
OSI recently released a white paper, "Three Strategies for Reducing Oncology Costs While Maintaining Quality," that shares the company's insights on ways to reduce expenses without impacting the delivery and quality of care. The white paper is currently available by request.
About Oncology Services International
Oncology Services International (OSI) is the world leader in linear accelerator service as well as Precision Certified equipment and parts sales. Founded in 1985, OSI's team of more than 50 engineers provides ongoing service and maintenance on more than 220 linear accelerators and CTs. OSI's cost-effective solutions, accompanied by its industry-leading high touch service, have positioned OSI as the leading alternative to the traditional reliance upon the manufacturer for extended service. The company provides service 24/7 on all major brands in the United States, has sold its factory-tested Precision Certified radiation oncology medical devices in 30 countries, and offers global distribution of new and fully tested used parts. Learn more at www.thinkosi.com.
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Media contact:
Lynn Hood
678-974-2623