SOURCE: Bluewolf

Bluewolf

October 20, 2010 10:27 ET

"Customer Service in a Social CRM World" Roundtable Event Hosted by Bluewolf on Oct. 27 in Silicon Valley

Experts From Bluewolf and Salesforce.com to Provide Insights on Customer Service

SAN FRANCISCO, CA--(Marketwire - October 20, 2010) -  Bluewolf (http://www.bluewolf.com) will host a free roundtable breakfast on "Customer Service in a Social CRM World," on Oct. 27th at 8:00 a.m. in Menlo Park, Calif. Bluewolf is a leading agile consulting firm, with a decade of experience in helping clients leverage Cloud Computing to improve customer service. Register for free customer service roundtable breakfast here:

http://www.bluewolf.com/company/contact/thankyou/SocialCRMRoundtable.html

At the event, Mary Mieure of Sunquest Information Systems, Inc. will kick off the event and share her "in the trenches" story of how she transformed customer service in less than 14 months. Along with Sunquest, experts from Bluewolf and salesforce.com will be leading the following topics:

  • Strategies of where and when to integrate social media platforms (Twitter and Facebook) into your customer strategy
  • The how and when of managing customer handoffs and interactions with partners
  • Delivering on the promise of customer "self-service" while providing a superior customer experience

"Customer support is not about managing service & support problems, but about delivering responsiveness to customers, increasing loyalty, and ultimately transforming your customers into advocates for your business," said Greg Kaplan, Managing Director, Bluewolf.

Bluewolf has a decade of success in bringing Cloud Computing to life for thousands of clients worldwide through its Agile Business Transformation framework. It is focused on helping enterprises make the customer life-cycle more responsive and is a leading salesforce.com partner.

About Bluewolf
Bluewolf is a global pack of experts committed to partnering with clients to achieve agile business transformation. Only Bluewolf can bring 10 years of best practices to every project and guarantee its success. From demand generation to close, from channel effectiveness to customer care, the company helps clients attain efficient, responsible business performance gaining the label of tomorrow's business standard. For more information, visit http://www.bluewolf.com/. To view client success stories, visit http://www.bluewolf.com/tv/. Join the conversation on Bluewolf Twitter and Bluewolf Facebook.