October 12, 2012 06:16 ET

Customer Service Week at Aldermore

LONDON, UNITED KINGDOM--(Marketwire - Oct. 12, 2012) - Last week saw Aldermore Bank celebrate Customer Service Week. Held in the first week of October, Customer Services Week is five days dedicated to the celebration and importance of providing an outstanding customer experience.

It was founded in 1992 in America with the message now spread across to the UK; with the core values celebrated over here by a growing number of firms, such as Aldermore.

Aldermore's Personal Service

The personal service offered by Aldermore is a key ingredient of the success of the bank, as it has been championing small and medium sized businesses, as well as UK homeowners since their launch in 2009. This service also extends to savers who are offered straightforward banking products including ISAs, easy access and high interest savings.

To view all Aldermore's products and find the best savings accounts visit

Supporting UK SMEs

The levels of customer service strived to be attained by Aldermore don't just relate to their existing customers as they're also committed to supporting SMEs right across the UK by taking the time to understand each business and tailor a funding solution specific to their needs. This is delivered by the 11 regional offices in all major conurbations.

Empowering employees

A vital component of Customer Service Week is ensuring employees are empowered to make a difference within the company. You can catch up with the Aldermore staff experiences during the week's participation by visiting the blog found on the company website.

At Aldermore, every week's a customer service week, all 52 of them.

About Aldermore

Aldermore is a new British bank and one of the best capitalised banks in the UK. With backing provided by AnaCap and Morgan Stanley Alternative Investment Partners, Morgan Stanley's Private Equity Fund of Funds business and new investment from the consortium of funds managed by Goldman Sachs Asset Management, Honeywell Capital Management and the Ohio Public Employees Retirement System, Aldermore raises deposits from consumers and lends to homeowners and small and medium sized businesses.

Aldermore does not depend on the wholesale, securitisation or international capital markets and has not been involved in any banking activities or the marketing of any exotic products which have been the cause of problems for so many financial institutions.

As a British bank, Aldermore is regulated by the Financial Services Authority and is registered under the Financial Services Compensation Scheme, which means customers' savings are protected up to the statutory limit of £85,000 per person. Aldermore is also a member of the Council of Mortgage Lenders.

Aldermore markets its lending products via professional financial advisers and specialist commercial finance brokers located throughout England and Wales.

About AnaCap Financial Partners

Established in 2005, AnaCap is Europe's largest specialist private equity investment advisor in the financial services sector. Based in London and investing across Europe, AnaCap advises funds with more than EUR1 billion under management. AnaCap's funds invest in businesses with high growth potential and strong management teams. AnaCap works with management teams to improve infrastructure and business processes. It employs sophisticated, twenty-first century technology to create low cost, scalable, sustainable and highly digital based platforms. AnaCap's day-to-day support allows management to pursue growth strategies in the most efficient and effective manner.

AnaCap's team of professionals also assists investee companies in assessing and reducing key credit and market risks. This expertise in risk and liability management is a key factor in the strong performance of AnaCap's portfolio.

The success of AnaCap's investment strategy and team has attracted investment from highly regarded global institutional investors including Goldman Sachs, Allianz, Morgan Stanley Alternative Investment Partners, Honeywell, State of New Jersey and Adams Street Partners.

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